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John_from_Golet

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3 Messages

Monday, October 7th, 2019

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Cox security suite

I recently got Cox Internet service. While reviewing my account information, I discovered that it says I'm entitled to free McAfee powered Cox security suite. When I go through the process of trying to download it at the Cox website I get the following error message "We're sorry, an unexpected error has occurred with this application. Please try again. If you need help, contact Customer Care or Live Chat for assistance." Am I in fact entitled to McAfee? If so, how do I download it?

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6 years ago

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JonathanJ

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1.9K Messages

6 years ago

@John from Gol

That's correct you should be able to get the free version of McAfee. Please check the link and make you don't have another anti virus already installed https://bit.ly/2qoI31r.

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John_from_Golet

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OK, ended up where I started.  "We're sorry, an unexpected error has occurred with this application. Please try again. If you need help, contact Customer Care or Live Chat for assistance."  Also, I'm on a Windows 10 machine and don't see how to uninstalled the built in security.

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6 years ago

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John_from_Golet

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I'd add that I tried the link on several devices with the same result. I wonder if there is an issue with my account. 

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6 years ago

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ColleenD

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1.7K Messages

John from Goleta,

According to Microsoft, Windows Defender should automatically turn off if a non-Microsoft antivirus or antimalware app is installed and protecting your device. You don't need to uninstall Windows Defender. Did/do you have any other antivirus software or malware protection installed on your PC? We would need to check your account if anything is preventing the security suite from activating. Please email us at cox.help@cox.com so we can authenticate you and get to the bottom of this for you. I recommend including a link to this thread and the details of the trouble you're having, including the steps you took up to the point where you see the error. We'll also need your full name and complete street address in your email. -Colleen

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6 years ago

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cjmnews2

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6 years ago

Honestly if you have Windows Defender, don't bother with McAfee.  It is slower, doesn't catch anything more than what Windows Defender would catch.  Adding 3rd party virus scanners make your system more at risk than if you didn't have one.

Use Windows Defender, put UBlock Origin (ad blocker) on your browser, use OpenDNS on your router and you will have blocked almost every attack out there.  The risks here are opening attachments from unknown people and clicking links in email from unknown people or those pretending to be real companies.

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