Cox Phone Service converting to VOIP

Hi johnpd,

For Cox digital phone service to work, the eMTA must be provided by Cox with the Cisco 3212 or the Panoramic Arris 1682 for phone. You can continue to use your current internet setup, and if the Arris 1682 is used only for phone service with Cox, then there's no rental fee.

Can the wireless be shut off on the Arris TG1682?

JohnD

Hi johnpd,

This modem is primarily used for our wireless customers. I regret there is not a button/switch on the unit to disable the WiFi. Are you looking for a standalone modem that shares the TG1682's capabilities? If so please visit http://bit.ly/2u4vfhE for additional information. Hope this helps.

John,

Both the following standalone eMTAs are available in AZ, I would suggest trying to get the newest ARRIS TM3402, but both will support up to the grandfathered Premier HSI 150Mbps speeds, I still have a Cisco DPQ3212 and have Premier HSI 150Mbps.
http://www.dslreports.com/forum/r31856604-

Cisco DPQ3212 eMTA DOCSIS 3.0 - 8x4
ARRIS TM3402 eMTA DOCSIS 3.1 - 32x8

Both are FREE with Cox Phone.  These do not have any router or WiFi functions, just a Cable Modem and Phone Modem

Hi Bryan,

  I saw some of your posts in DSLReports regarding this issue. I would love to have the TM3402 but it seems there is some confusion on Cox's part as to the availability and cost of them. Since there is no drop dead date yet on the wall plug phone, I will keep trying.

JohnD

Hi Latitia,

  Yes I am looking for a modem only device that has eMTA capability. I do not want a combination modem/WiFi device as I have a new outstanding router which I want to use. The TM3402 nicely fits the bill and according to the Cox Certified Modem site, the TM3402 is available in Arizona regardless of the tier you are currently on. How can I get one?

Thanks,

   JohnD

John,

Make sure the installer closes the phone loop outside so that all phone jacks will still be active in the house.

If you have a landline monitored alarm system, the loop will need some extra attention so that the line-seizure still works properly.

Bryan

Hello johnpd, When doing the conversion as long as you are not subscribing to our WiFi services they should not be installing a gateway modem so the TM3402 may be the modem installed depending on what the tech has in hand at that time. If by chance it is not you may be able to replace it at one of the local Solution stores if needed.

Hi Danny,

  I was at the local Solutions store and they told me the TM3402 would not be available for four months. I don't know if these stores know what the status of these modems are. I have no problem waiting until they become available.

JohnD

Hi Bryan,

  I don't have an alarm system so that is not an issue. Right now I only use one phone jack to which I have connected my wireless base phone. All the other phones are wireless handsets. I am assuming that when I convert, I would have to connect that base phone to the eMTA?

JohnD

johnpd said:

Hi Bryan,

  I don't have an alarm system so that is not an issue. Right now I only use one phone jack to which I have connected my wireless base phone. All the other phones are wireless handsets. I am assuming that when I convert, I would have to connect that base phone to the eMTA?

JohnD

If the install is done properly and the phone circuit loop is closed, the eMTA can plug into any phone jack and all jacks will be active. So your base phone could go anywhere there is a phone jack.

@ johnpd

What bryaninphx saying is correct.

The nearest phone jack is over 25ft (opposite ends of a large room) from the modem so I will have to bring the phone to the modem.

JohnD