COX LOW LATENCY DOCSIS OR GAMER ELITE SERVICE WHAT GIVES?

My question to COX, Is COX enabled the LOW LATENCY DOCSIS feature at this point or not? Unless your a COX representative, please don't mark this as "SOLVED".  Want to know if and when is COX implemented this technology?

Hi, there. The LLD specification is part of CableLabs DOCSIS 3.1, so I believe it is implemented as it is part of the specification. I have inquired for more information from our DOCSIS team and will reply to you with a more definitive answer when they get back to me. Thank you for your patience. If you're having an issue with your service, let us know. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We will do our best.

Thank you Chris.  Transparency is all I'm looking for other than the answer if Low Latency DOCSIS is implemented or not.  The problem is marketing with all of these modems and transparency on the cox certified modems list leaves as many questions as they do answers.  We all want the best service we can get.  If I already have more bandwidth than I can use and the the only other thing that the modem manufacturers are marketing is low latency DOCSIS compatibility then we  buy that modem thinking we are going to get snappier service but in reality there is no measure of improvement it makes you fill like you are getting taken advantage of from the manufacturer, but we don't know because there isn't any documentation or data point, ping or perceived improvement in application latency from cox we are literally guessing and trying to improve our service where there are no improvements to be had.  If modems on cox's approved modem list are marketing a new cable specification feature there should be a note on the list indicating if cox supports that feature.  I.E. LOW LATENCY DOCSIS.  There is no issue except ambiguity and expectation management with the service.  Like I said I bought the new "MORE" capable modem and called to talk to the representatives over the phone and level one and level two technicians aren't tracking this new feature being marketed on the new modems.  Not there fault.  I think cox should just be more forthcoming with these types of things so customers don't go chasing better service when there may not be if it isn't implemented yet.

This is the ultimate test whether or not the company COX cares to address customer concerns.  Or are they satisfied with keeping us in the dark and fending for ourselves.  This is the official platform for interacting with the company to find these types of questions out.  These are the types of question I know sales don't touch in the stores because they are promoting the perferred cox modems.  But here where there should be ability to have an actual technically inclined representative field questions that won't ever be addressed within sales department is what forums were built for.  If this forum can't produce the nitty gritty answers then it's a waste of time.  In my opinion, there are less than 120 total modems authorized to connect to cox.  Why isn't there dedicated forums for each modem?  And Exactly how many COX employees are even assigned to manage and field questions on these forums?  It seems the questions are being left primarily up to the community without company leadership engaged here.  I appreciate Chris's involvement and engagement but I would prefer to see Threads ASSIGNED a moderator clearly at the time they are created.  Anyway, thank you Chris for your help and support and patiently waiting to hear the answer to the question: Is LOW LATENCY DOCSIS implemented and operational for customers who have capable/compatible modems from the COX approved modem list?  If so, is there anything needed on the customer side to request this be enabled or is it automatically implemented if the capable/compatible modem is connected to the COX network?

zxmcbv wrote:

If this forum can't produce the nitty gritty answers then it's a waste of time.

If you don't like it, feel free to leave.

zxmcbv wrote:

Why isn't there dedicated forums for each modem?

Because, as you said, there are 120 modems that would have to have their own section. This forum isn't designed for that. I would suggest DSLReports or Reddit.

The Cox forums have more in common with a 6 pack in the sense that they're more of a support group but not such a be all, end all a solution to your problems.  Moderators aren't here to solve technical issues necessarily but often will step in as necessary should an issue arise that cannot be answered by the peanut gallery.

This is a user forum.  No one here gets paid unless they have by their name.   

zxmcbv wrote:

Sounds like you shouldn't have bothered reading my questions to COX Employees.

If you only want replies from Cox employees, email your name, address and information to cox.help@cox.com as posted by ChrisJ2 (2 Years, 62 Posts, 11 Likes, 2 Soutions).

As of now:  WiderMouthOpen (6 Years, 2291 Posts, 393 Likes, 26 Solutions).  A forum error that Cox never explained deleted most of his posts last year.  Otherwise, his current stats would be considerably higher.  You probably lost your best chance of getting help in this forum.

 WiderMouthOpen   I just re-read that "Where did all my posts go?" discussion that went from September '22 to January '23.  With the new forums UI, that discussion isn't closed anymore.  You ought to post in it and ask for an update   If you try to post and it's closed, it's because a moderator read what I'm typing and closed it to keep you from doing that.

Thanks for reminding me. I just did. Maybe I will write a email to them too.

WiderMouthOpen  Did Cox reply to your email?  I used to think they replied the same day, usually quickly.  But, Cox doesn't always reply to emails when they don't have a good answer.  They probably won't reply to yours.

zxmcbv, 
We definitely care. I'm checking with ChrisJ2 to see if he has received any additional information. We'll update you as soon as we can. Please know that the purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. On occasion moderators will need to step in to ensure correct information is provided or to address concerns other users can't help with. At times we will lock forum threads as they age, if they are not beneficial to the nature of forums or if they do not abide by our ground rules.

WiderMouthOpen, 
Have you emailed? With the platform change, I'm honestly not sure the investigation into missing forum posts can be completed.

CurtB, 
We answer all emails we receive as soon as we can. Our volume across all platforms where we support our customers can sometimes impact response times, but we would never purposely ignore an email sent to cox.help@cox.com.