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New Contributor II
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Cox is throttling speeds of DOCSIS 3.0 modems
I used to have 250-350Mbps down 2 years ago but Cox has throttled down some older DOCSIS 3.0 modems to only have access to the essential 150mbps speed. If Cox didn't have a monopoly on internet service providers in my area I'd switch ASAP. Probably just trying to sell more of their junk modem rentals to unwitting customers and take advantage of their lack of knowledge.
Allan
Moderator
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Darkatt
+2 more
Honored Contributor
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If you are throttled down, it has to do with the version of D3 modem you are using. I am using an Arris 2460, 24 DS and 8 US channels, and I get 270 - 290 down consistently.
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CoxOCcustomer
New Contributor III
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I also have an older 3.0 modem that I was using on Cox's 250 plan (for a long time). A few months ago I came across their new certified cable modems document to find out that my modem was now only supported up to 150. Unfortunately Cox seemed OK letting me continue to pay for 250 - I've downgraded to 150 for the time being, but only because I noticed the issue, not because Cox came to me and told me of the change.
Yes, my modem is old and I'll eventually get an upgrade to 3.1, but I'm a little disappointed that Cox wasn't a little more proactive once they changed their standards.
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