Cox Internet is not reliable

@LatoyaJ​ 

I would like to know more than just an apology.  This is the 4th outage we have experienced this month.  That is not by chance.  What is happening that Cox is not advising us?

Hello. I can certainly understand your concern with loss of service and it is important to us that you are able to enjoy the service that you are subscribed to. Please feel free to send an email with any account and/or service related concerns to cox.help@cox.com.

@LatoyaJ​  its constant her in Tempe, we have to sign into wifi multiple times while watching a movie. 

@Allan​ yeah yeah yeah.   Same blather.  What is causing the outages?   People?   Hardware?   We deserve to know, do we not?

@AzArtyMarine​ I work from home half the week.. my zoom calls are disastrous…my face freezes, the calls are dropped. I can’t get emails out.. I’m over it. I’m thinking about AT&T internet. Anything is better than being frustrated daily while the internet goes in and out. And I agree, we need a credit given to our account. We shouldn’t have to pay for being inconvenienced. 

I have been using Cox for years, and it's been totally reliable. I have good equipment, replace inside cables every couple of years, replace splitters and barrel connectors, and I have ZERO problems. I cannot even remember the last time my internet was down. 

First, WiFi. If you are using WiFi, ensure your router is out in the open, not behind anything, not UNDER anything. Out in the open and raised as high as you can. DO NOT use a "SMARTBOX". Think Faraday cage. Everything between the wireless router and the device that is wireless, walls, furniture, etc etc, reduces signal levels. 2.4ghz travels 2x as far as 5ghz, and drops off less than half the rate. It has to do with the radio wave, since it bounces up and down ½ as much as 5ghz, it literally travels half the total distance. Use ethernet if at all possible. IF your modem is losing sync, try replacing cables, and splitters. REMOVE any unnecessary splitters to increase signal levels over the cable. If that doesn't work, get a tech out. BUT, quit kvetching. There are many things you can do to keep things working!

While your suggestions are good, when the entire development is unable to connect off and on for multiple days at a time (going on 4 at this point), it’s not individual setups. Since Wednesday around noon, we have been down more than we’ve been up!

@Darkatt​ You seem like a bit of a jerk with your response. Just an FYI.

@heatherscanlon72​ Just a straightforward answer. I DID reboot my modem and router on thursday, but I haven't done so in 6 months, so, I know I have been up for the last 6 months without any loss of internet, I just like to reboot the hardware every so often. 

Sorry to hear about what appears to be an ongoing concern.  We will be happy to look into your concerns.  When available, can you please email us at cox.help@cox.com for assistance. 
-Dan

mfontaine85, if power resets do not help restore service when this occurs.  To see the connection return on its own later.  If you need assistance, please email us at cox.help@cox.com.  We will be happy to assist you with these concerns.
-Dan

It has nothing todo with reset it’s your Guys problem! 

@DannyS​ what an answer is that to see if connection returns later ! Unprofessional! If I had given that answer to someone where I worked they would have fired me! 

srindal, if experiencing concerns with the connection or need assistance.  Please send us an email at cox.help@cox.com for assistance.  We will be happy to help.
-Dan

Hello. Estimated times for service restoration are based upon the information that comes directly from our field team. As always, the times can change depending on what our techs find while in the field. 

Out yet again, same exact 4 hours exactly estimate to get it back.   Done with Cox.  

@Allan​ out again this morning.   Same 4 hour message, which tells me they don’t have a clue.  

@Allan​ are these rotating outages because Cox lacks capacity?   That’s starting to make sense.  Like Electric in CA?

Hello kcp110266,

We can certainly investigate when there's a network issue alerted on the Cox App. When you have a moment could you please email us at Cox.Help@cox.com with your name, complete address and include the URL to this forum comment?

-Dustin

We take these issues seriously, and it’s important for us to make sure you’re getting the service you’re paying for.

I’d like to help get this resolved for you. Can you send us a DM with your full name and address?

-Brittney C

This does not sound right.  If you have billing-related questions.  We can review the account and help you with any concerns.  If needed, please email us at cox.help@cox.com for assistance.
-Dan

@momoftwobratz​ FYI, a 5 hr credit, if you paid 90$ a month for internet, would be 62½ cents.