New Contributor
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1 Message
Cox ** for games
Does centry link or anyone have WiFi that you can play games with? I have a wired connection and still can’t even play a normal game. What company do you recommend so I can play a game and not have to spend 500 a month
BenS1
Former Moderator
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697 Messages
5 years ago
We know how exasperating it is to have lag while gaming & streaming. We would like to help. Please email us at cox.help@cox.com with your full name and address so we can further investigate these issues that you have been having. We want you to get the service that you pay for.
Ben S.
Cox Support Forums Moderator
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dabee2
New Contributor II
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5 Messages
5 years ago
If you have other options available in your area I'd recommend at least trying them out.
I've had issues with Cox for years and pay for the higher support as well as gigablast and continually have packetloss. I've had techs come out to the house quite a few times. Have had them rerun cables, check the hardware, had them tell me that it's not an issue with our house but other issues with our area that require other techs/tickets that they have filed.
I've replaced routers, bought a new cable modem, etc. None of this has resolved the issues we've had. Even just listing the issues in the forum you can see this is a consistent issue.
Unfortunately, Centurylink in my area doesn't have speeds as high as Cox, otherwise I would have tried them a long time ago.
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Cyrusgm
New Contributor II
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7 Messages
5 years ago
I've been battling for months and was finally told that it is a node issue and there's nothing that can be fixed on our end. It really is unacceptable but my apartment complex is Cox exclusive. Games are a big part of my life and I'm straight up going to have to move because Cox apparently can't provide a reliable enough service to play on. Luckily ATT has fiber near me with 1gbps up and down (for less than I currently pay), so I'll make sure that's an option at my next place.
And to the Cox Support people on here, I know you're doing your best, but I've had every tech come out and have been escalated to the executive number, and have been told that there is no fix at the moment.
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