Cox Email Transition Link

Hi tdafforn, I am sorry you had difficulty getting to our site. I typed the address www.Cox.com/emailmove into the address bar and had no issues. It took me to https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html . Another site you can access for additional information is https://www.cox.com/residential/support/access-and-log-in-to-yahoo-mail-after-transition.html . To login to Yahoo directly you would go to http://mail.yahoo.com/ . Please let us know if you have any other questions or concerns. 

Hi Sharie. I don't think you understand my question.

The links you provide seem to be information about the transition and not a link to actually transition the Cox email to Yahoo. When I got to Yahoo and try to log in with my cox email address, Yahoo says it doesn't recognize my account. When I click on the link Cox provides to transition the email, it goes to a Russian Doman. Not sure how I am supposed to transition my account when the links Cox has sent me don't actually transition the account. 

Hello there. I certainly apologize for the email issue you are experiencing. I can understand how frustrating that can be when you are trying to set up your email. I have tested the emailmove URL, as well, and did not have any issue being redirected to the URL that Shariel provided you. Do you have issues when actually copy and pasting the URL to the address bar? If not, there may be a different issue you are experiencing when clicking links because the URL, itself, does redirect to a foreign entity. Can you provide a screenshot of the site and link you are clicking on with your mouse hovering it, to see the redirect on your browser? 

Also, the URL provided by Shariel provides information on the transition, but at the bottom of the article, the "Completing the Transition to Yahoo" is the article that you would follow with logging into the Yahoo site for the first time. I have provided the URL for your convenience here, https://www.cox.com/residential/support/completing-the-transition-to-yahoo.html.  This is to allow you to change your password and log into yahoo. I hope this information helps and please let us know if the URLs work.  If you need account-specific assistance, please send us an email to Cox.Help@cox.com with your full name and complete address? We would be happy to help.  

I get to the yahoo login page, enter my cox email address, and it comes back with an error 'Sorry, we don't recognize this email.'

Hi Susan_E. I am sorry you are having issues with your email. We can take a look to ensure that the email was properly transitioned over and verify your email address. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.

Yes. What a great Scam. I am having a hard time detecting a scammer's email. Usually they have all sorts of weird characters and obvious signs of not being official. I just received another email and it looks fairly legit except for the sender's address. The provided link still takes me to a "transition.ru" address and that's where I detect some boolsheat.

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tdafforn, since the mention of us transitioning our emails over to Yahoo has come out, there have been reports of Scam emails. Please report this to  abuse@cox.com since it is showing as a Cox.Net email. Also, email us at Cox.Help@Cox.Com and we can tell you if the transition has taken place for you. If it has, you can go directly to Yahoo's login page to start the process. We look forward to getting your email. 

Per our site, https://www.cox.com/residential/support/about-fake-cox-emails.html#:~:text=Handling%20Fraudulent%20Email&text=You%20can%20report%20phishing%20emails,to%20abuse%40cox.com.

Handling Fraudulent Email

Do not follow or click on any embedded links. Delete the email from your Inbox and empty your deleted items folder so that neither you nor anyone else who accesses this email account acts on this email.

You can report phishing emails targeted at Cox customers by sending the email as an attachment to phishingreport@cox.net. If the phishing email originated from a Cox customer, meaning a Cox IP, it should also be sent to abuse@cox.com.

Note: All suspect phishing email must be forwarded as an attachment. Do not just forward the message.

On Handling Fraudulent Email (not email received from Cox) the instructions to forward phishing email as an attachment don't make sense when considering that Yahoo webmail now must be used. The instructions say to send the email as attachment and NOT to forward the email. Yahoo webmail does not have the ability to "attach" an email so how can the phishing email be sent to phishingreport@cox.net?