New Contributor II
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9 Messages
Cox email transition - has anyone completed the transition to Yahoo
Has anyone completed the email transition to Yahoo? It would be appreciated if any Cox customer would answer this question.
I have been trying to get some information about when; and all I receive from Cox is we don’t know. In my opinion this response is unbelievable - a significant customer service change and the company’s help response team can’t provide an answer is unbelievable - implies a lack of transparency or worst.
So that’s why I am calling out to any Cox customer and provide some feedback about the “actual” transition. I and many of us have received the preliminary emails about the future.
Has anyone's completed the transition?
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andreajondal
New Contributor
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1 Message
This is a fiasco. I've been on hold 3 times today to get help for a min. of 1 hour each. I've been cut off 2 times. The first gal was able to help me set up my apple mail - but I've not been able to do the same with my apple mail on my phone and ipad.
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birdlegs
New Contributor
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7 Messages
I received my notice today and it is a mess. I've tried at least 8 times but can not get pass the prove I'm not a robot. Called Yahoo for help each time and never was able to speak to a tech. Once I waited for 45mins. Recording mentions to try calling early in the morning or late at night. Called at 10pm same thing. 30 minutes no contact. I've tried cox chat but of course it's not their problem so they couldn't help me. Kept telling me to follow the direction in the notice.....I kept telling them I did!! I'm using desktop with windows 10 and Firefox browser also tried Chrome. Same problem
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patouchet
New Contributor II
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5 Messages
Colleen, repeated tries to the "www.cox.com/emailmove" only results in a log-in page at Cox w/ an address of 'https://crashline.ru/co20/' can my internet security software be responsible?
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tribeiro3
New Contributor
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1 Message
I'm with you. I have 2 email addresses that can't get email's and the customer service on bot ends is terrible
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