Cox email transition - has anyone completed the transition to Yahoo

I also have a question about the transition.  Now that the service (email), which we have been paying for, is moving to the free Yahoo platform, is Cox going to lower our service price?  A significant part of Cox's responsibility is being pawned off to Yahoo and Cox's system will be saving quite a bit of resources.  If our bill is not lowered, this will just be another fine example of "shrinkflation" where we continue to pay the same price for less service/product which just increases the company's profit for their shareholders.

Once I received the email from Cox telling me it was now time for me to transition to Yahoo Mail (around March 14, 2024), I used the IMAP settings at https://help.yahoo.com/kb/devices-sln3697.html. I immediately transitioned and it has worked perfectly since March 14th.  I can now send and receive my cox.net email using the Outlook email client (both traditional and "new" Outlook). The key to successfully setting your Cox.net email up in Yahoo Mail lies in whether your Cox.net data has been MIGRATED to Yahoo Mail yet. If it has not, you can try to set up the email client you're using all day long and you WILL NOT successfully log in to the Yahoo Mail servers. Yahoo Mail has to be able to recognize your Cox.net email address and can only do so once Cox has migrated your data to Yahoo mail.

Does anyone have detailed transition instructions that actually work?   I received a notice to make the transition and followed the instructions on the linked web page.

First, I entered my Cox email address and email password . . .  so far, so good, it recognized me correctly as a Cox customer.  Next, I was required to enter a Yahoo email password.  I tried several, which were all rejected because they resembled the Cox password.  Evidently, there are undisclosed Yahoo password rules.  After, several more rejected attempts, by luck I found a password Yahoo found acceptable.  Finally, I clicked on the "complete the transition" button, and the screen went completely blank.

I returned to the original Yahoo mail login URL, and it would not accept either the new Yahoo email password or old Cox email password.  In both cases, I received a "invalid username or password" message with a link to a Yahoo Help site URL.  The Yahoo help site directs me to a Cox help site, and the Cox help site directs me back to the Yahoo help site, so both options are a dead end.

It appears my only viable option is to create a new Gmail account with a name similar to the Cox account I attempted to transfer to Yahoo.

Can someone provide a screen shot of the two first screens (Yahoo mail platform) we are suppose to receive once we get the moved email?

I have been monitoring this forum for the last 2 months and I thought I had a reasonable process (per folks on this forum). however, yesterday I did see a new tread (issues and dead end) about this initial login and setup. I received the third email about 2 months ago.

As I understand 1) we rec the moved email (Yahoo mail platform) = log in with "existing Cox address and existing password" 2) next screen allows us to opt in and ?create new password? with ?new password requirements? and 3) which I presume are listed as well as ?exclusion for historic passwords?

Is that correct? I would appreciate seeing the detail screen shots (devils in the details).

Note also I have an existing yahoo account. My concern is that linking to yahoo mail platform link "might" open existing Yahoo page shows existing account. In that case my plan is to close existing Yahoo account and select add an account on that page. However, my concern is that this "add an account" is not part of the Yahoo mail platform transition workflow.

I do not want to get into some confused account invalid issue (that another individual on this forum encountered - aka "dead end".

If I can see the two or three screen shots, I can see what to expect. Any suggestions welcomed.

Thanks

Here I am a couple of days after the cox mail cutoff. I successfully got yahoo to recognize both mine and my wife's cox.net addresses. I am able to use Yahoo webmail. But I ran into these problems and just about to resign and change over to iCloud, with the attendant changes with all the people and places I have email with:

1. I cant get my Apple mail account to sign on to Yahoo as a client. Ive tried both the normal yahoo web password and created a special "app password" per yahoo instructions. Neither is recognized and the yahoo account simply shows up greyed out with the triangle-! symbol in my Apple mailbox list. The command Mailbox:Online Status:Take Yahoo Online results in no response (using a 2016 MacBook Pro, Intel based computer).
2. The Yahoo mail app is not compatible with older Intel-based Macs. It must apparently be an M1 or later computer. (My wife has an air with M1 chip and I successfully installed the Yahoo mail app on it).
3. The (free) Yahoo webmail contact import does not support importing any of the formats (such as V-card) that Apple can export. So I cant have my contacts there without retyping them in?
4. I sure don't like the ads in the (free) Yahoo email list. Same with the app for my wife.

Does anyone know if iCloud can be set up to use our cox.net addresses? Or will we have to go thru the change of email address?

Any suggestions for fixing 1-4 above complaints are welcome.

Not happy with Cox or Yahoo.

So I just transitioned to Yahoo, and it only pulled my emails from 2018 to now?? I lost all my emails I was saving?

Completed it this morning, AFTER I received the email that said 

1. Go To 

I have two email addresses on my account. I received an email notice that the transition was complete for the address I used to originally setup Cox email. I followed the directions and got Yahoo setup and running. My concern is for the other email address, which is the one I use 99% of the time. When I tried to set it up, Yahoo said it doesn't recognize the address. Will  that one be done separately? Will I need to wait for another email that it's done and ready or is there something I'm missing about how to transition it?

I transitioned yesterday. To say this goes smoothly is pure garbage. I use Apple Mail. Worked like a charm prior to the transition. 

The problem is Apple Mail only allows 10k emails for Yahoo Mail on my Mac. Even worse on my iPhone only 3k. 

I contacted Yahoo support and they walked me through the setup. Even though they had me take different steps than I already had performed, same result. After working with them for 30 minutes, they said it’s an Apple issue.  My original cox emsil in Apple mail has over 17k emails so bogus reply by Yahoo. 

As someone who worked in IT, I say horrible testing by Cox and Yahoo to work out the bugs. 

I am reposting the instructions for using the native Mail app for Mac with Yahoo --updated with thanks to all who have reported anomalies and needed further assistance.  Hopefully these updated notes will clarify any remaining exceptions.

As many of us are going through a transition to Yahoo as our email provider I want to offer some tips on what is needed to make Yahoo email work with the native Mail app on Mac. I spent several hours on this and found that very few Yahoo CSR's know anything at all about the Apple OS. So in the interest of saving others from that frustration, here is what I learned.

First a caveat--the transition for iphone is straightforward and Yahoo has tips as does Cox on their web site about the transition for iOS. Just add a new email account in your email settings as you normally would selecting the type as Yahoo. Enter your Cox email address and the Yahoo password you created to access your Yahoo/Cox webmail. It should work out of the box 

These instructions are exclusively for Mail on the Mac OS

1. Do not, and I mean this strenuously, do not simply add a new account by selecting Yahoo as the email type. Instead, open System Preferences—(it is under the menu labeled MAIL and select the plus sign at the bottom of the list of email accounts to add a new account. That will bring up a dialog box showing types of email accounts.  Chose the generic Other Mail Account. 
2. When presented with the dialog box, enter your Cox email address but do not enter the Yahoo password you created.  Instead, sign into your Yahoo webmail account through your browser and choose account info. You will be prompted to sign in again and when you have done so you’ll be taken to a new page. The third item from the left in the subhead says SECURITY.  Select that page.  Halfway down that page on the right hand side you will see an option to “Generate and Manage app passwords”.  Select that option and you will be taken to yet another page  and prompted to give your app a name—type in Mail and then select the button below to generate password.
3. Copy the password.  That is what you want to enter in the Mail for mac dialog box.
4. When you have entered the account and password and select save you may get lucky and the system will begin repopulating your email or more likely it will tell you that it cannot verify the name and/or password—that is because it is still missing some information.
5. Close the Mail Preferences dialog and then open it again. Select the new email account you just created from the list on the right. The subhead should display an item labelled Server Settings—that’s is where the missing information needs to be added. 
6. These are the settings you need to enter:
7. Incoming Mail (IMAP) Server:  imap.mail.yahoo.com
   Port - 993
   Requires SSL - Yes
   Outgoing Mail (SMTP) Server: smtp.mail.yahoo.com
   Port - 465 
   Requires SSL - Yes
   Requires authentication - Yes
   Your login info
   Email address - Your full cox email address (yourname@cox.net)
   Password - The  App Password you generated in both incoming and outgoing
   Requires authentication - Yes
8. Save it and you should be good to go. Good idea to send and receive a test email to another account to be sure everything is working as it should.
9. Some have found that the incoming email works at this point but outgoing does not.  If that occurs change the outgoing server to the following: apple.smtp.mail.yahoo.com and save —your outgoing email should now work as well. 

Try this page - 

https://help.yahoo.com/kb/generate-manage-rd-party-passwords-sln15241.html

you have to generate a special password to use a 3rd party mail app.

I am reposting this to get it upfront in the answers:

As many of us are going through a transition to Yahoo as our email provider I want to offer some tips on what is needed to make Yahoo email work with the native Mail app on Mac. I spent several hours on this and found that very few Yahoo CSR's know anything at all about the Apple OS. So in the interest of saving others from that frustration, here is what I learned.

First a caveat--the transition for iphone is straightforward and Yahoo has tips as does Cox on their web site about the transition for iOS. Just add a new email account in your email settings as you normally would selecting the type as Yahoo. Enter your Cox email address and the Yahoo password you created to access your Yahoo/Cox webmail. It should work out of the box 

These instructions are exclusively for Mail on the Mac OS.

1. Do not, and I mean this strenuously, do not simply add a new account by selecting Yahoo as the email type. Instead, open System Preferences—(it is under the menu labeled MAIL and select the plus sign at the bottom of the list of email accounts to add a new account. That will bring up a dialog box showing types of email accounts.  Chose the generic Other Mail Account. 
2. When presented with the dialog box, enter your Cox email address but do not enter the Yahoo password you created.  Instead, sign into your Yahoo webmail account through your browser and choose account info. You will be prompted to sign in again and when you have done so you’ll be taken to a new page. The third item from the left in the subhead says SECURITY.  Select that page.  Halfway down that page on the right hand side you will see an option to “Generate and Manage app passwords”.  Select that option and you will be taken to yet another page  and prompted to give your app a name—type in Mail and then select the button below to generate password.
3. Copy the password.  That is what you want to enter in the Mail for mac dialog box.
4. When you have entered the account and password and select save you may get lucky and the system will begin repopulating you email or more likely it will tell you that it cannot verify the name and/or password—that is because it is still missing some information.
5. Close the Mail Preferences dialog and then open it again. Select the new email account you just created from the list on the right. The subhead should display an item labelled Server Settings—that’s is where the missing information needs to be added. 
6. These are the settings you need to enter:
7. Incoming Mail (IMAP) Server:  imap.mail.yahoo.com
   Port - 993
   Requires SSL - Yes
   Outgoing Mail (SMTP) Server: smtp.mail.yahoo.com
   Port - 465 
   Requires SSL - Yes
   Requires authentication - Yes
   Your login info
   Email address - Your full cox email address (yourname@cox.net)
   Password - The  App Password you generated in both incoming and outgoing
   Requires authentication - Yes
8. Save it and you should be good to go. Good idea to send and receive a test email to another account to be sure everything is working as it should.
9. Some have found that the incoming email works at this point but outgoing does not.  If that occurs change the outgoing server to the following: apple.smtp.mail.yahoo.com and save —your outgoing email should now work as well. 

I followed the online instruction for Yahoo but it did not migrate ANY of my email data over from Cox.  How do I get it to migrate over?  

I have wasted the day trying to get email to work. I have given up after sitting on hold till my patience has run out. This is terrible.

I have a separate email account outside of Cox, but I still use the Cox email address for companies that are more prone to selling my info, etc.

One good thing is that if you used your "@cox.net" address as a username for various accounts, you can still change the correspondence email address (usually)  on those accounts to something else (if you want to). Trying to change the username itself can be a major issue.

I am a bit concerned about inbox security with Yahoo.