bbjj's profile

bbjj

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Cox email set up

I just signed up for cox internet.  How do I get a cox email account? Is this no longer possible?  I want to switch my old centurylink email .  Help

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KevinM2

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In recent years, fewer customers have taken advantage of our Cox Email account, so we decided to modify our email service to better serve our customers. At this time, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts. -Kevin M. Cox Support Forum Moderator

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bearone2

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i can understand not allowing existing customers to add a cox account but to not allow new customers, who've chosen cox as their isp & pay for that choice every month to not create a cox email account is cheasy!!

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Bruce

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For existing customers, I wonder the future of our email service?  Soon to be doomed?

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KevinM2

Former Moderator

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Hi Bruce, Cox does not invade the email privacy of our customers. We have a duty, under federal law, to protect the confidentiality of customer proprietary network information. Cox does not sell your personal information, and your personal information will not be disclosed to third parties outside of Cox and our affiliates, agents, joint venture partners, vendors, and independent contractors, except as required by law.

newsroom.cox.com/internetprivacystatement

While Cox will continue to support webmail and Cox email addresses, we no longer allow new and existing customers to create Cox email addresses. -Kevin M. Cox Support Forum Moderator

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Bruce

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That's good!  It reinforces my notion of core trust behind the email account of your ISP.

I can't fathom a new customer having to rely on hotmail or yahoo for email service.

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LisaBee

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Hey BBJJ, you can set yourself up with a  free yahoo, gmail or hotmail account.  If you have an Apple product, you already have an iCloud email account. Happy New Year

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Bruce

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I saw this the other day and didn't quite understand it:

As of August 15, 2019, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts.

For email services, there are concentric spheres of trust for users.  The email address of your ISP is at the center of that trust.

For example, if I order a bolt from a onetime-use website, I won't use my Cox email to create the onetime account.  I'll use an account from one of my outer spheres:  yahoo, gmail, hotmail.  I'll protect my most trusted account from predictable marketing and spam...about bolts.

I understand fewer customers are using your email service, but that could be due to either mismanagement or customers reserving your service to essential communications.

There are privacy costs with "free" services.  Perhaps Cox also invades our email privacy...I don't know...but Cox doesn't need to harvest our data because we're already paying for your Internet services.

This is a bad idea.

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