Cox Email Problems

I also just realize that I'm not getting my emails by having my husband send me a test email and it has never arrived and usually get a lot of emails by this time of the day and I have not gotten anything new in hours

I apologize for the trouble. I've escalated this issue so we can investigate further.

We are having the same issue here. Seems like a few emails are getting through but not  many.

This is still a big problem - I have people asking why I'm not responding and after spending hours on this ...  guess what it's still not resolved. Where are my missing messages?  Not on server

Hello, I am very sorry you have not had the best experience with Cox. I know I would be frustrated as well if my email was not working consistent or losing my emails. We value your business, and I would be happy to help. Please email us your full name, complete address and Cox pin. We can then look into this matter. Thank you!

I'm sorry you're experiencing email issues. I've reported this to our mail team so we can investigate. 

Hi Nichole - any update here? 

I would assume this is a system failure. A reputable company would advise its customers in advance of any maintenance.

Hi there. What's your take on how long it usually takes Cox to fix something like this? 

Agreed, Cox should spend a bit more money and have the Email provider utilize current network fail-over technologies. In this day and age it is unacceptable....but Cox's response has always been, "Well you are getting the email capability for Free"....Well thats bull-**bleep** with the money we pay for the internet and Tv service.

Hello All, 

We are aware of an email issue that is causing delays in receiving and delays in sending emails. Our email team is investigating the issue and diligently working toward a resolution. I am sorry for the impact that this has had. We will continue to work to get this resolved as soon as possible. 

I there anywhere we can go for updates? We have 2 emails we use for Hotel business.  Thanks

Hello ajlorlyn,

Are you a Cox Business Customer? If so, I would reach out to the business team for additional assistance. www.cox.com/business/contact-us.html 

We will monitor the escalation on this end and let everyone know when we receive updates. 

I have been experiencing delays of 1-2 hours in receipt of emails.  This is especially aggravating when I need to input a security code for a business, where the security code expires in 10-20 minutes.  By the time that the email containing that code arrives, the time has expired.  When will Cox fix this problem?  How does Cox Communication plan to compensate their customers for loss of service?

Hello Ajlorlyn, 

We are aware of an issue with email and working to get it resolved. 

Hi Tiffany - any update on how much longer til this is fixed? Thanks .

Hi,

We are still working to restore the email service as quickly as possible. I assure you that we will provide more information when it becomes available. Thank you.

Is this issue resolved? Why hasn't anyone at Cox updated this thread? What caused this mess? Is Cox just trying to kill the email service we have all had for decades? Cox does not seem to know what real customer service is.

Hello. We are still investigating this issue and hope to have more information soon. -Allan, Cox Support Forums Moderator.