New Contributor II
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4 Messages
Cox email not sending to Yahoo email accounts
Beginning around the first of August 2021, Cox email customers (ending in Cox.net) experienced a problem with Yahoo email customers. Every email gets sent to the Yahoo user's account to their Spam or Junk folder. I've spent hours on the phone with Cox as well as Yahoo and there seems to be no solution. Cox seems not to care and Yahoo wants me to tell my ISP to connect with their email Postmaster and have given me the contact information. I've tried to escalate this many times to Cox but it just falls on dead ears. Any ideas? I'm sure this is affection thousands of Cox email customers.
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CrystalS
Former Moderator
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440 Messages
Wow!! Thank you for making us aware of this issue. I'd like to address this issue so that we resolve it for you. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
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