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Crownview

New Contributor III

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Cox email fails to forward ...

Cox email fails to forward ...

Our IP cameras send a daily health message to a unique Cox address.

That address is set to forward to a second Cox address.

In turn, that second address is set to forward, these and other messages to my external domain mailserver.

Lately, neither forwarding action is working. Settings appear correct (and are unchanged from days ago when it worked).

Cox help-chat is useless, they have no tools.

How do I get some knowledgeable attention to this problem?

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KevinM2

Former Moderator

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1.5K Messages

Hi Crownview, we definitely want to assist you in resolving these email issues. Can you please provide a link to this forum to our team at cox.help@cox.com? Also, is this happening on the Cox Webmail server, on http://myconnection.cox.com? -Kevin M. Cox Support Forum Moderator

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Crownview

New Contributor III

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13 Messages

Hi!

Thanks KevinM2, message sent.

I do not see "myconnection.cox.com" in any headers ...

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Becky

+2 more

Moderator

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4.3K Messages

Hi Crownview, I'm glad to hear that the auto-forward function is working again. If you experience any technical issues in the future, please reach out to us here or email us at cox.help@cox.com. I believe our team has more tool access than the chat team. -Becky, Cox Support Forums Moderator

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