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JasonPW

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Cox Communications WebMail - Can't Receive or Send Emails

I have this issue where I'm not receiving emails when I'm supposed to, and I'm worried that I can't send any either since when I try to send myself an email, it doesn't show up. I noticed this issue about a week ago now. Does anybody know what might be causing this?

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JasonPW

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I should also add that my WebMail was working fine before this happened, and this issue just came up out of nowhere for me. I just want to know what's needed for this service to work properly.

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EricaW

Former Moderator

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Hi JasonPW,

This is an odd occurrence. Do you have that email account set up in more than one program? Do you have the trouble sending from that address/receiving it when using the Cox site rather than an external mail program?

Erica
Cox Forums Support Moderator

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JasonPW

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No, I only use Cox for receiving and sending emails

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KevinM2

Former Moderator

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Hi JasonPW, what email client are you using? Is it Apple, iOS, Outlook, etc.? Please ensure that your device's operating systems are up-to-date. Are multiple devices experiencing this issue? Have you changed your password on the cox website, http://bit.ly/2KOrZnd, and ensured the password matches both the incoming and outgoing settings? If not, can you please change the password?

Lastly, please check to see if the server settings are correct (http://bit.ly/2KGsVKh) and that you are using TLS, if available. -Kevin M. Cox Support Forum Moderator

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