Continuous problems

Am having this same issue - I'm in Nebraska. UT techs told me it was a problem with a nicked cable - would take 4-5 weeks. So we are connected to an above ground cable. Just upgraded to new router. No noticable advantage. Going to continue to call in. Did receive credit on last bill. BUT - why advertise 500 mpbs when average daily is less than 60??

Hi dgc1957,

It is definitely frustrating to have unsolved issues.  I would like to take a look at the pending work order to ensure we are doing everything we can to get this resolved.  Please feel free to send us an email to Cox.help@cox.com with your name and account details.  

Cox Support Forum Moderator 

I am also seeing inconsistent 2GIG service speeds. I am in Viriginia Beach, VA. When I got the service, it operated normally (i.e., speed tests consistently showing 1900-2100Mbps download and 117-119Mbps Upload) for two months and then it became erratic in speeds dropping to 940Mbps downloads, uploads were normal.  Cox shows no outages or issues; I am able to reset my Netgear CM3000 remotely via Cox app and nothing changes in regard to erratic speed behaviors. I have powered off-on reset both the modem and Netgear Nighthawk WiFi router (AXE11000 RAXE500) with no changes to symptoms. I just ran a speed test and got: 1120Mbps down and 118Mbps up, after a complete power down and up of both the modem and the router. Note: the placement of my modem & router has not changed, or have I added any electronic devices near the position of the modem/router that may cause interference. Everything worked normally before the erratic behavior just stated on 13 March.  

My street areas have had some connectivity issues in the past year, but Cox Tech Support says all those problems have been fixed.  

My neighbors are seeing similar inconsistencies with their 1 GIG service.  

How do you get Cox to run their remote diagnostics on my area?  Cox tech support consistently says, "we can send a tech rep to your house but that will cost you a service charge". 

Have fun COX has the worst customer service ever. and you will be lucky if you ever reach anyone who doesn't speak broken English, I've been trying to cancel my service for over 6 weeks and spent hrs on the phone once again today just to be disconnected 2x and transferred to 5 different agents. If you're looking to start service with COX just save yourself some headaches and DONT. Worse speeds, connection and definitely the worst customer support.

Today in Fairfax VA there was a system outage that started at 5:40 am. At about 9:30 am Cox said it was fixed, My 1gig Wi-Fi was still blinking so I restarted it by unplugging it and waiting 5 min to plug back in after the third restart and waiting 15 min I went to the Cox store to trade in the router for a new one.  I upgraded to the 2 gig Wi-Fi. Did the restart 3 times still no go. I called cox. They went through their routine of asking did I reset and then tried to reset and said we have to schedule someone. Well that appointment is Monday. In the meantime the property management company that manages this property sent out an email saying Wi-Fi is down and the Amazon mailboxes don’t work and they contacted cox and cox said they new about a widespread problem and it’s still not fixed. I called cox again because their site says there is no problem. They said there was no problem they fixed it this morning and my tech would come Monday. It is now 6:18 pm. Nothing is working for any of the complexes in my area and Cox says it’s fine when they speak to residents.  I am a telecommunications engineer and the complaints that people have about cox are real. I have experienced it several times since moving here in 2016 from Tacoma wa. It takes a long time to get a good tech that knows how to trouble shoot the system. I had a lot of problems with my 1 gig and they were resolved until a good tech finally came and that took several months. 

Living in Tacoma wa the city installed its own fiber network and has a cable company called click. It is the best thing a city did to bring in competition to the cable companies. Prices went down and service went way up. 

The cox map still shows no issues in our area LOL. What a joke

Wouldn’t you know….. cox finally posted there is a network outage again.  They say now it’s minor.  This neighborhood has been down since 5:40 am

It is after 10pm and still not fixed for a large outage for it happening at 5:40 am I am thinking they did a software patch and it went bad. Now they don’t know how to restore to the previous settings.   

fir the moderators: this is why people are complaining in this forum about Comcast’s cause the heldesk email does no good. 

Cox’s not comcast

Well it’s 11:50pm and finally got resolved

Garbage in Garbage out, It doesn't matter what you upgrade to when the incoming signal is junk to begin with. We have been a new customer in the NW Pensacola market since 2/12 and have had some kind of issue every single day. Not trying to over exaggerate either. It's every single day. All I can do is submit a complaint and ask for a credit. Nothing is ever done about the constant trouble. Then the offshore center tries to upsell you. Unreal!!