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New Contributor II
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I've been having internet connection problems every few days for a while but mostly just dealt with it but lately it's become really bad to the point that it will drop multiple times within an hour some mornings. The modem will try to reconnect on its own but it will usually take a long time to reconnect unless I unplug and plug the modem back in. Once in the afternoon/evening it tends to do better but still is an issue. I purchased a brand new modem roughly 2 months back hoping that would solve it but it hasn't helped. I'm posting a sample of the error log of when the connection drops as well as the current signal levels after just another restart.
I was also frustrated to be told by customer support that since I'm not renting my modem that there's no way to have a technician come out to the house to even check the signal unless I sign a $10 a month support agreement.
| Wed Dec 04 10:49:16 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 10:49:19 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 10:49:25 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 10:49:54 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 10:50:31 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 11:13:42 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 11:14:07 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:14:21 2019 | Critical (3) | No Ranging Response received - T3 time-out |
| Wed Dec 04 11:14:35 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:14:40 2019 | Critical (3) | No Ranging Response received - T3 time-out |
| Wed Dec 04 11:15:18 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 11:15:44 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:15:50 2019 | Critical (3) | No Ranging Response received - T3 time-out |
| Wed Dec 04 11:16:01 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:16:08 2019 | Critical (3) | No Ranging Response received - T3 time-out |
| Wed Dec 04 11:16:41 2019 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 11:16:45 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 11:18:19 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 11:18:58 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 11:19:40 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 11:20:19 2019 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=;CMTS-MAC=00:b0:e1:73:44:e9;CM-QOS=1.1;CM-VER=3.0; |
| Wed Dec 04 11:20:23 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:20:24 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:20:25 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:20:27 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:20:28 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:20:28 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Wed Dec 04 11:21:00 2019 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Downstream Bonded Channels | ||||||||
|---|---|---|---|---|---|---|---|---|
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
| 1 | Locked | QAM256 | 1 | 783000000 Hz | -2.5 dBmV | 40.2 dB | 0 | 0 |
| 2 | Locked | QAM256 | 2 | 789000000 Hz | -2.7 dBmV | 40.1 dB | 0 | 0 |
| 3 | Locked | QAM256 | 3 | 795000000 Hz | -2.5 dBmV | 40.2 dB | 0 | 0 |
| 4 | Locked | QAM256 | 4 | 801000000 Hz | -2.4 dBmV | 40.2 dB | 0 | 0 |
| 5 | Locked | QAM256 | 5 | 807000000 Hz | -2.4 dBmV | 40.2 dB | 0 | 0 |
| 6 | Locked | QAM256 | 6 | 813000000 Hz | -2.0 dBmV | 40.3 dB | 0 | 0 |
| 7 | Locked | QAM256 | 7 | 819000000 Hz | -2.1 dBmV | 40.2 dB | 0 | 0 |
| 8 | Locked | QAM256 | 8 | 825000000 Hz | -2.0 dBmV | 40.3 dB | 0 | 0 |
| 9 | Locked | QAM256 | 17 | 879000000 Hz | -1.9 dBmV | 40.3 dB | 0 | 0 |
| 10 | Locked | QAM256 | 18 | 885000000 Hz | -1.7 dBmV | 40.5 dB | 0 | 0 |
| 11 | Locked | QAM256 | 19 | 891000000 Hz | -2.2 dBmV | 40.4 dB | 0 | 0 |
| 12 | Locked | QAM256 | 20 | 897000000 Hz | -2.4 dBmV | 40.3 dB | 0 | 0 |
| 13 | Locked | QAM256 | 21 | 903000000 Hz | -2.4 dBmV | 40.5 dB | 0 | 0 |
| 14 | Locked | QAM256 | 22 | 909000000 Hz | -2.5 dBmV | 40.4 dB | 0 | 0 |
| 15 | Locked | QAM256 | 23 | 915000000 Hz | -2.5 dBmV | 40.3 dB | 0 | 0 |
| 16 | Locked | QAM256 | 24 | 921000000 Hz | -2.6 dBmV | 40.3 dB | 0 | 0 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 3 | 5120 Ksym/sec | 29900000 Hz | 47.0 dBmV |
| 2 | Locked | ATDMA | 1 | 5120 Ksym/sec | 16900000 Hz | 47.0 dBmV |
| 3 | Locked | ATDMA | 2 | 5120 Ksym/sec | 23500000 Hz | 47.0 dBmV |
| 4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 36300000 Hz | 48.5 dBmV |
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