New Contributor II
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19 Messages
Constant Internet Connection Failures in Vegas (89122)
For the last week, I have had intermittent connection drops at the modem throughout all hours of the day. Before I continue, let me clear up a few things:
A) I have lived in this residence (with internet service) since January.
B) The modem (Arris SB6183) has been connected in the living room since installation, and has not moved.
C) This is NOT a wireless issue. The router (Netgear XR500) is up to date (and has no recent updates) to the firmware.
D) The event logs for the modem show almost non-stop issues. I have uncorrectables over 900+ on individual channels, and this has not been the norm until this past week.
https://ibb.co/HDYyYk4https://ibb.co/hXhmwM1https://ibb.co/cwJfHvHhttps://ibb.co/7QRrw2g
I've already gone through power cycling the modem, resetting the modem to factory default settings (multiple times), and checked for everything possible that could be causing the issues on my end, but the event logs pretty clearly show that this is not the case. I spent easily 100+ hours on the phone with Cox support for internet issues at my last residence in 2018, and I have absolutely no desire to do so again. However, this constant interruption of service is causing me many problems, not only because I am a gamer, but I also am in the process of building a business from home (which obviously requires internet).
I've seen quite a few similar posts on here while trying to troubleshoot solutions on my own, but this doesnt seem to be anything that is correctable without contacting you.
*I've also dropped connection 4x while attempting to post this.
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rfdevil
New Contributor II
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7 Messages
You're downstream signal levels look fine but your upstream signal levels are below what's recommended for the modem. See: https://arris.secure.force.com/consumers/articles/General_FAQs/SB6183-Cable-Signal-Levels
If you go straight from the wall to the modem with no splitters it sounds like you'll need a service tech to fix whatever is causing your upstream signal levels to be so low.
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Antihero
New Contributor II
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19 Messages
More of the same, last night and again this morning
https://ibb.co/tZqRPrVhttps://ibb.co/j8XN7V9
https://ibb.co/xYbxMj6
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Antihero
New Contributor II
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19 Messages
Was on chat with a tech who "reset the modem" about 2 hours ago. And we're right back to the connection drops.
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Antihero
New Contributor II
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19 Messages
Another day, same problems persisting.
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Antihero
New Contributor II
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19 Messages
After getting disconnected from chat due to "unplanned outages" on their end, I called and finally got some information.
They are doing "upgrades" in my area that started approximately a week ago, and should be finishing within the next 2-3 days. However, there is nothing on my account showing me any of that (even though I was told there should be). No more information could be offered, and the solution is just.... Wait and see if it clears up.
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Antihero
New Contributor II
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19 Messages
So, this issue has been going on for at least 1 week, and consistently becoming worse. I cannot even stream and episode of something on Netflix/Hulu without dropping the connection every 7 minutes or so.
Every single channel of downstream shows uncorrectables in the thousands.
When will someone do ANYTHING to resolve this? When will the "upgrades" in my area be completed?
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