Visitor
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2 Messages
Connectivity Problems Constantly
It’s amazing how consistent Cox is when it comes to being down or having issues. More often than not, the connectivity is absolutely awful and inconsistent constantly dropping. 3/4 days of the week, it’s down or loses network. How does that even work? I pay 150$ a month for a service as consistent as melted ice cream. And even when it DOES work, it’s throttled all to hell. My package is 500gbs down and 50gb up, I don’t even get HALF of that. I MAYBE get 180gbs down. On a good day. When you call into support, it’s the “equipments” fault. Even when it’s newer equipment.
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LatitiaS
Moderator
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471 Messages
Hello nicholasjcorrell,
Just like I expect my services to work, we also want our customers' services to operate as well. Please send us an email to cox.help@cox.com with your account details so that we may investigate your speed loss.
-Latitia
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mommytooethan
Visitor
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1 Message
I’m having the same issues and am also getting nowhere. It’s very frustrating.
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