New Contributor
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2 Messages
Connectivity issues / speed during peak hours...
first off i would like to say i have never had any problems with service till a couple weeks ago. from 12am to 7am every day / night i have terrible connectivity and i am unable to work. sundays are terrible aswell even off peak time.
second thing im paying for premium service and im getting this now? seems like im on a lower teir connection all of a sudden. im useing a c7800 netgear modem/router and everything checked out when i called customer service. i would like some insight please. im having the techs come out to check the lines but they were replaced 3 years ago and everything has been fine since until now. something seems shady to me to be honest.
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jessiec33
New Contributor
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2 Messages
also only alowed one tag... kind of shady aswell!
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JoshuaHorst
New Contributor II
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8 Messages
Having pretty much the same issue but ours cuts out a lot all day. Cox keeps claiming I need a new modem/ router and it has to be from them. In the 15 years we have lived in this house it has been cutting out but here lately it seems to be getting worse. Their claim is if I get one of their new modems that I would fix the problem.
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
It almost never is the modem(gateway). Can you post your signal levels from 192.168.0.1 > Login > Connection > Cox Network > Scroll down and copy past the downstream and upstream levels.
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