connection and speed issues

Hello,

The modem is reporting some time out errors. Are there any splitters on the cable line going to the modem? Also, is there a signal amp anywhere in the home?

Thanks,

Allan - Cox Support Forums Moderator.

Apologies for possibly hijacking this thread, but your response, Allan, provoked a thought about the currently installed splitters/amplifiers and associated additional devices in place in my own Cox setup.

Let me state first, that with the exceptional, periodic investigating to ensure that all connections are tight and secured, all previously installed add-on devices by Cox techs at my residence have remained intact; there has been no experimenting or relocating *any* of them.

My question: is the existence of the number, brand and models of these installed devices stored, cataloged or saved in a Cox database linked to my account, or is the responsibility to have, keep and save that data up to the homeowner? If, say, at some point in the future should I feel the need to post a performance complaint, will I then be required to list and recount the number and type of these devices?

I don't believe to have a splinter will check tomorrow.  their is no amp.  this is the only thing I have connected to COX

@chaloots,

We do not keep a record of those devices on a customers account since they are not rental equipment or attached to a particular service like a modem or cable box. Instead, they are installed by the tech and treated as part of the internal wiring of the home. 

The only thing that you will want to remember is if you have them. If so, then you will want to check to see if they have come loose or unplugged.

Thanks,

Allan - Cox Support Forums Moderator.

@sokal48,

Please let us know what you find. We will be here to help. 

Thanks.

Allan - Cox Support Forums Moderator.

Thanks, Allan. That tells me what I need to know.

from the pole to the modem their is only 2 couplers no splitters.  I can move the modem to reduce one coupler to see if I have a bad cable

This is the reading before I move it.

direct from pole to modem

A Tech came out and was very helpful. ran a bunch of test and added a power reducer to lower my power. he test all my lines and all were in good shape.  Net worked well for a few days now, until today.....  back to intermittent connections, web pages time out like dial up slow at page loading.  i also seem to be getting disconnected enough to have some uncorrectable again.  The tech was to send a Main line Tech to check the power lines.  I believe that the Gloucester point, VA area is having a major connection issue.  Please find and fix this issue.

there has to be an issue that still need to be fixed or looked in to.  I know i'm not the only one with speed and latency issues in my area.  The service of 300Mbps up and 30Mbps is what i pay for.  Should be able to stream netflix or play online games with no issue.  this was my modem readings today. Seems that every few days is something going on. 

sokal48,

Are you able to hardwire a laptop to the modem & run a speed test there? We would like to see where the problem may be coming from.