roomonfirethisi's profile

New Contributor II

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12 Messages

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confirming internet issues being due to your ISP or the application youre attempting to use

cox internet running awful?

rule out your application by sending an extended ping command to cox's most local decided routing hop to google

- open start menu

- type cmd, open command prompt

- type "tracert -h 2 google.com" without the quotes, hit enter

- copy the number at the end of the second line, NOT the one that starts with 192.168.x.x

- type "ping [IP copied from before] -t" without quotes, hit enter

this will ping the closest server on the journey to accessing google once every second indefinitely until you choose to halt it by holding ctrl and pressing C twice.

afterwards itll report your statistics back. if theres packet loss/high latency and youre confident in your hardware or its rented from/owned by cox, then you can be certain its 100% on their end.

if this pandemic isnt the wake up call for these effective broadband monopolies to upgrade their infrastructure, then i dont know what is. the ISP bourgeoisie are finally having to deal with years of minimum required maintenance and no real upgrades to infrastructure unless strongarmed by competition.

unfortunately for vegas, municipal internet is banned by state law. (clever use of that money in lobbying over improvements!) so unless youre in the area of service for a competitors fiber option, youve really got no other choice. theres the illusion of choice, but you dont have another choice.

 

my disgust at this point with this company is immeasurable. if i could move i would, if i had other options id take them.

hope this post helps others!

Former Moderator

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144 Messages

Hello,

I am sorry to hear you are experiencing issues with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Sharon
Cox Support Forum Moderator

New Contributor II

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12 Messages

save ya breaf. ive replaced modem/router/all coaxials/all ethernet cables/attenuated my own super low upstream signals up with -6db/tried all available coax ports/port forwarded for all applications i use/prioritized QoS 4 me/am wired directly to router, had multiple techs out. new excuses every time. its 100% not my problem anymore, its the shoddy infrastructure that cox is unwilling to upgrade to provide new fiber service or at least maintain the dogshit copper in use rn. i dont feel like having some new guy over to tell me im good for him to leave and it to fall to ***. your effective monopoly in vegas and other areas allows you to get away with murder. youve burned out any benefit of the doubt left i have to give.

current outage to be resolved at 7am. lets see how this one goes!!!!

i honestly hope the FCC takes notice of the joke you ISPs have made of americas broadband capabilities, but cox seems to be one of the worst. its actually negatively impacting my self esteem at this point to continue to give your company money, but i literally do not have an alternative more worthy. that is just disgusting. free market drivin competition again !!!!

Former Moderator

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7.1K Messages

We'd be happy to look into this for you further. Can you try to get some trace routes to the hosts you're trying to connect to and share your results so we can check for problems?

-Chris

New Contributor II

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12 Messages

so lets say im getting huge packet loss on 1 or 2 later hops on my way to a game server.

do you expect me to believe youre going to edit your OSPF/BGP topology just for me? a single angry forum person? 

or are you going to contact the developer and ask them to maybe move the server closer to my house?

ive troubleshot these issues. while the routing isnt perfect, i get massive loss and jitter pinging hop 2 to google while idling on my desktop. its intermittent service quality/connection issues dude. last nights mass infrastructure simultaneous fail is just further proof of this.

the inactivity and indifference towards providing a competent service has shown its ugly face during this pandemic and you guys will have to reap what you sew. 

dude, the sticky about working on packet loss and latency in this forum IS FROM 10 MONTHS AGO. 

i know youre just doing your job in attempting to help, which i do appreciate it, but im not interested. you need to give me the benefit of the doubt that i am competent, as im sure you are too. its your employer i have issue with.

Former Moderator

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440 Messages

Hi, dealing with an ongoing issue is quite frustrating. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. We will be able to take a look at the account and get a technician out if need so that the technician can escalate the matter if need be.

Crystal S.
Cox Support Forum Moderator

New Contributor II

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12 Messages

5 minutes at 1:09AM PST, non-peak hours.


please dont suggest i connect directly to modem. the result is the same.

unless you guys are suddenly in the business of node splits/infrastructure improvements, please dont waste my time.

im here to spread the word, thats it. im not looking to be temporarily appeased like the last 10 technicians i / neighbors / anyone in their right mind has had out here. unless of course you guys wish to not charge us anymore for this hilariously poor service we pay through the nose for, then sure ill hit you up over the DM. hell if im feelin saucy might even send cox an unsolicited pic or two the way they expect me to take it from them.

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