Choppy slow Internet tonight.

The speed test is from a router directly connected to the cable modem.  And the problem has occurs 3 times in one week off and on.  The real problem is that the app says no internet problems.  However, COX is totally unreliable on report known problems.  This is really my complaint.  The support person goes through useless dialog and wastes your time.  This is nothing new.  However, COX should here about these complaints.  Too bad we get penalized with running over data limits or other charge but COX can never be penalized by us unless we take our business elsewhere.  Anyhow, thanks for the reply.

Testing with your router is still going to be inaccurate, due to the fact that the router normally tests through to the mfg system, which means going through a long path instead of a testing directly to Cox, and that means the internet/routers/traffic is going to affect your outcome. I can test through speedtest.net to a router nearby, and a router on the other side of the country, and get 2 wildly different results. 

Back to my question, what modem/router are you using, and can you connect your computer direct to the modem, reboot the modem and run the speedtest off of 

https://www.cox.com/residential/support/internet/speedtest.html

Vs - https://www.speedtest.net/result/16113869508

The first speedtest is through my local cox test, the other was to an AT&T site across the country, kinda like testing through your modem to an unknown site far from you. The local test is going to be a more accurate test. 

Hello RayDoucetJr, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed.  We can definitely assist you with this.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.  We are always happy to help. 

Maybe I can help. What kind of modem are you using, what speeds are you signed up for, and can you go to the modem page and pull a set of signal levels, (normally 192.168.100.1)

I am able to stream without issue, even with a tv running netflix at 4k.