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bmurt5

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Can't connect to websites

I've been having issues with my connection on my wife's Macbook. Any google websites will load but beyond that, nothing, Can't use our home wifi and have to use a mobile hotspot. The websites take too long to respond and says to check connection (good) and checking the proxy and firewall (not sure). I got it to work briefly by renewing the DHCP lease but that won't work now. I can't see any proxy/firewall settings when I go into modem configuration. Any thoughts?

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WiderMouthOpen

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What model modem and router do you have? Or do you have a Panoramic gateway? Also, does it happen on all your devices or just the Macbook? Sounds like a issue with IPv6 vs IPv4 traffic. Google is IPv6 AFAIK so maybe you are not getting a IPv4 address. That might be why renewing the IP helped. Can you ping the websites in question?

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bmurt5

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It is actually happening on a windows laptop as well. Can't ping, 100% packet loss.

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WiderMouthOpen

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Are you resolving to a IP when you ping? Could be a DNS issue. Try switching to Google DNS to test. For instructions would you want Google DNS for your entire network or just one device? If a device, see here for windows instructions and here for Mac instructions. If it works and want it across your entire network, what model router do you have?

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bmurt5

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Unknown about resolving to an IP. Tried switching to google DNS but still not working. IPv4 is set to DHCP, IPv6 is automatically.

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WiderMouthOpen

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Can you respond with what router you have? It helps me in troubleshooting. Also, when you ping do you see:

"Pinging google.com [2607:f8b0:4006:816::200e] with 32 bytes of data:"

The bold is the IPv6 address for google. That means your computer is resolving the website(domain) for a IP address so isn't a DNS issue.

What did you mean by "google websites"? Can you get to google.com? If so it is odd you can't ping it. If possible, try bypassing your router and connecting a device direct to the modem. If that doesn't work, I suggest contacting Cox and seeing if there is a problem in your area. You can either call or email them at cox.help@cox.com.

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bmurt5

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Model:TG4482A

I don't see that IPv6 anywhere. Here's what I see when I ping:

Ping has started…

PING www.google.com (142.250.68.36): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

Request timeout for icmp_seq 7

Request timeout for icmp_seq 8

--- www.google.com ping statistics ---

10 packets transmitted, 0 packets received, 100.0% packet loss

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Darkatt

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Try turning IPv6 off on the macbook, and see if you are able to browse. Sometimes there is a hiccup with IPv6 and DNS. 

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