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Zphill754

New Contributor

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11 Messages

Tuesday, March 11th, 2025 9:40 PM

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Can’t connect to PS5

I have never had this issue but I just moved into new apartments and trying to connect to wifi with PlayStation and it says the router is preventing you from connecting. What does this mean, every other device connects just fine but the PS5. Please help! 

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6 months ago

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Zphill754

New Contributor

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11 Messages

6 months ago

“My internet service provider or router is preventing me from connecting”

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ChrisJ2

Moderator

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502 Messages

Hi, there. I'm sorry for the issues with your PS5. In order to assist you further, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We can look at your modem and help. 

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6 months ago

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Darkatt

Honored Contributor

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1.9K Messages

6 months ago

How far away from the WiFi router is the PS5? Is it a Cox pano wifi modem router, or is it a third party device?

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