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CoxUser504

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2 Messages

Thursday, July 26th, 2018

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Can't change the DNS settings on my router

I have the Netgear Genie router and I am trying to setup DNS to go through a specific DNS server, however the option for the Domain Name Server (DNS) Address seems to be disabled.

I am not sure why it would be disabled - is there a way to enable it so that I can choose my own DNS server for the router to use for lookups?

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7 years ago

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Rob_H_

Contributor II

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93 Messages

7 years ago

Netgear Genie actually appears to be a mangement app used for most Netgear routers.  From what I've read, it doesn't appear to offer full router management compared to using the web interface or a shell interface, if available, of the router itself.

Therefore, you might want to point your browser at your router's network address and login directly to the router to make the changes.  Good luck.

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CoxUser504

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2 Messages

I am pointing the browser at the router's network address, which is where it says Netgear Genie. Looking on the router itself, it is in fact an AC1900 (on the front) or perhaps a C6300BD (on the label on the side)

Being a web developer I looked in the code and the ability to set the DNS server appears to be being blocked by javascript ("DisableFixedDNS=true")

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7 years ago

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Rob_H_

Contributor II

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93 Messages

Oh, I see now.  You've got the, apparently locked down by Cox with Genie, Netgear R7000 router with an integrated cable modem.  That's too bad considering the R7000 has been a workhorse for Netgear for many years. 

If it had been an unlocked standalone R7000, similarly pointing the web browser would avail you to the standard admin interface.  Users of an unlocked standalone R7000 have the option of using a genie app, but that too limits their management options.

All the best, 504, as I'm sure they've purposefully locked it down.  Sorry that I'm unable to offer further advice at this time.

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7 years ago

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