Cannot Send Mail

What happened to the instructions that were supposed to arrive once the transition to Yahoo happened?

I can send emails from Windows 10 desktop using the Cox webmail address:
https://www.cox.com/content/dam/cox/okta/mail.html

However I can't send email using the Mail app on my iPhone or iPad. I get this message:

"Cannot Send Mail. The connection to the outgoing server "smtp.cox.net" failed. Additional outgoing Mail Servers can be configured for Mail accounts in Settings > Mail > Accounts>"

How can I determine if I am in "transition" or some other problem?

Responses

Becky

Moderator

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4.3K Messages

1 year ago

Hi John, I'm sorry for the difficulty you've experienced this morning when trying to access your Cox email. If you can still access your email by logging into myemail.cox.net or www.cox.com, your account has not yet moved to Yahoo. We'll need to investigate a bit to determine why you're getting the outgoing server error. So that my team can further assist you, please email us at Cox.Help@cox.com or message us on Twitter (@CoxHelp) or Facebook (www.facebook.com/coxcommunications)

John2222

Contributor II

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130 Messages

I sent email to cox.help@cox.net but haven't heard back. Meanwhile testing again, outgoing emails are NOW working again. I have no idea what happened, maybe just speculation that the cox smtp.cox.net server was overloaded and busy first thing this morning.
So, my question, is there a setting on how long I wait for smtp.cox.net server before timing out? Maybe in some advanced settings?

1 year ago

NicholeC

Moderator

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834 Messages

Hi John2222,
I apologize, I've been searching, but I'm not seeing an email from you. Can you try again, if you still need assistance? Can you further explain your question? If there is an issue on the server and it's timing out, I'm not sure any settings would change the amount of time it takes to restore. I may be misunderstanding the issue, I apologize.

1 year ago

John2222

Contributor II

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130 Messages

I resent email. In Outlook/Account Settings/Outgoing Mail is a slider bar for increasing the timeout value for waiting I assume for response from server. I don't see any equivalent setting sending from iPad or iPhone.

1 year ago

xdinks

New Contributor

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2 Messages

How are we supposed to email cox.help when our emails aren’t sending? I am trying to get mine to work. All I did was change my password getting ready for the transition. I am still with cox. And I can’t get anyone to help get my outgoing server back working.

1 year ago

RaquelD

Moderator

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220 Messages

If your emails are still with Cox, you can go to myemail.cox.net to view and send emails. I do apologize that you are experiencing trouble with sending. If the email has transitioned to the Yahoo platform, you will receive a pop up message once you sign in with your new password from this site as well. We can also be reached on Facebook, Twitter, Instagram or by phone. Thank you for your questions.

1 year ago

jonesmcn

New Contributor

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1 Message

1 year ago

I am having the same issue. Is there something in the settings that I need to change on my iPhone?

St8kout

New Contributor III

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27 Messages

1 year ago

I looked at yahoo and didn't like it.

I already have a gmail account and the simplest way for me was to let gmail take care of transferring everything. I did use mail forwarding from Cox but it wasn't needed. Gmail takes care of everything. You put in your Cox credentials and it starts transferring everything that was in your Cox inbox. No need for some ripoff $99 program that I saw while Googleling for instructions. Free and easy.

I also decided to change my email address with all the websites I normally use. I get so much junk/spam/phishing in my Cox email that maybe this will free me from a lot of it. It wasn't that hard. Just log in, go to your profile and edit your email address. Most of them will send a text code to verify, and then you're done. All my important websites are in my bookmarks, so I just went down the list, some 2 dozen businesses, banks, credit cards, etc.

If you want to simply transfer your Cox emails to gmail:

Start a gmail account with Google. Open your gmail and click the Icon Wheel (settings). then click "See all Settings." Look for "Accounts and Imports" then for "Import mail and contacts." Enter your Cox login info and BOOM, sit back and let it do the rest. Takes about a day for some 700 emails.

You might want to also get the Gmail app for phone, iPad, MacBook, etc, whatever you're using. Or just go to Google.

KenKK

Contributor

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79 Messages

Can you tell me if there is a way to only have it import NEW mail not the thousands of emails

I now have with YAHOO? COX used to forward my mail to my gmail account but now

YAHOO took over it's a lower level email and doesn't offer FREE AUTO FORWARD.

I think, what you are describing would forward all the existing mail. Maybe anything new as well.

I just want it to start forwarding only NEW mail. That will give me a chance to delete mail on YAHOO. Could you confirm if this would work with all the mail that has been transfered

to YAHOO and and example how I would pull the email from YAHOO to Gmail?

Would this also STOP getting new mail showing up on YAHOO and all the new mail will go to Gmail?

Please let me know exactly what happens with your description

Thanks

ken

1 year ago

Mcprange

New Contributor

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1 Message

Great help! I’ll begin transferring stuff immediately. I’m very, for lack of a better word, pissed off! I feel like Cox sold me out too yahoo after 25 or so years. After transferring my information there I hope I can send email from my iPhone without going nuts trying to figure it out..
After that, I may get rid of Cox all together as I had a whole lot of problems lately, and this is a straw that broke the camels back.

Thanks again

John

1 year ago

Allan

Moderator

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2.3K Messages

Hello. For specific account concerns, I recommend sending an email to cox.help@cox.com with your full name, address, and a brief description of the issue so we can assist you.

1 year ago

garyprice

New Contributor

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2 Messages

1 year ago

same issue. I cant send emal from my iphone. I cant access any of the settings for the outgoing mail server either (although everything looks good)..... When will this issue be resolved?

ColleenD

Moderator

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1.7K Messages

Hi, Gary.
Have you received the notification yet that your email account has transitioned to Yahoo? If not, and you have changed your password you may need to update your password in the mail software. you can refer to the link for your device's operating system at https://www.cox.com/residential/support/updating-email-client-settings-to-protect-your-information.html for help navigating the settings.
If your email has migrated to Yahoo, you'll be able to sign in at mail.yahoo.com with your Cox email address and password and will want to refer to https://help.yahoo.com/kb/set-remove-yahoo-mail-account-ios-mail-sln3700.html for help setting up your account.

1 year ago

xdinks

New Contributor

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2 Messages

My issue began when I changed my password. I have not transitioned yet to yahoo. But none of my devices will send mail now. I have been on with tech 3 times.

1 year ago

garyprice

New Contributor

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2 Messages

After i removed Cox email from my iphone, and set up Yahoo email again on my iphone, it started working.. no issues now. Thanks!

1 year ago

Darkatt

Honored Contributor

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1.9K Messages

1 year ago

Unfortunately this is a KNOWN issue with Apple Email clients, and it happens with ALL services not just Cox.

https://www.google.com/search?q=Cannot+send+mail+iphone&sca_esv=73a5863c59a470b2&rlz=1C1JSBI_enUS1075US1075&sxsrf=ACQVn0_UbUnR9q-pikt3pLQ9CbQ9WJrIHw%3A1714414718387&ei=fuQvZtKBF6fl5NoP87KVmA8&ved=0ahUKEwjSuKXChOiFAxWnMlkFHXNZBfMQ4dUDCBA&uact=5&oq=Cannot+send+mail+iphone&gs_lp=Egxnd3Mtd2l6LXNlcnAiF0Nhbm5vdCBzZW5kIG1haWwgaXBob25lMgUQABiABDIFEAAYgAQyCxAAGIAEGJECGIoFMgUQABiABDIGEAAYFhgeMgYQABgWGB4yBhAAGBYYHjIGEAAYFhgeMggQABgWGAoYHjIGEAAYFhgeSNASUOsGWLIMcAF4AJABAJgBdKABgAOqAQMzLjG4AQPIAQD4AQGYAgWgApIDwgIIEAAYgAQYsAPCAgkQABiwAxgIGB6YAwCIBgGQBgqSBwM0LjGgB8Af&sclient=gws-wiz-serp

About 122,000,000 results (0.36 seconds)

Yes, that's 122 MILLION hits for cannot send mail with Iphone. Happens with MAC computers, iphones and ipads. If you are setup as IMAP, delete the account and re-add the account, that SHOULD fix this issue.

I reported this issue back on OSX 10.5 as a beta tester, they never fixed it, and carried the issue over to their mobile devices. Good luck getting it fixed permanently, it will ONLY happen when enough people take Apple to task to get it fixed, and quit blaming email providers.

AMW

New Contributor

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2 Messages

Absolutely not true. I have had no problem sending email from Apple Mail client after adding Gmail and Outlook email addresses. I had to use the Advanced settings and set it up manually, correct the default IMAP and SMTP ports. That enabled me to send using Gmail and Outlook email but still won’t work with Cox.net email address

Didn’t Cox do basic user and platform testing before this migration debacle?

1 year ago

Welcome to the Cox Community

John2222

Cannot Send Mail

Becky

John2222

NicholeC

John2222

xdinks

RaquelD

jonesmcn

St8kout

KenKK

Mcprange

Allan

garyprice

ColleenD

xdinks

garyprice

Darkatt

AMW

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John2222

Cannot Send Mail

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