New Contributor
•
9 Messages
Cannot send email via Outlook - Constantly asks for password to send
I have 5 email accounts I use for various segregated purposes. I use Microsoft Outlook with IMAP/SMTP to retrieve/send mail.
All my accounts are set up exactly the same way (with the exception of the username/password, obviously.) 3 pics below show my settings, which match what is indicated in the https://www.cox.com/residential/support/imap-server-settings.html document.
My problem: All accounts receive email. However, only 1 of my 5 accounts will *send* email (despite all having identical settings). The other 4, when they attempt to send, go into a repetitive loop prompting me to type in my password. If I retype my password, I'm simply prompted again to type in my password. And yes, I am using the correct password, obviously, because I receive my email fine. Pic 4 below shows what happens on one of those 4 accounts if I attempt to "Test" my settings in outlook - I end up in the same password prompt sequence.
The only way I can send/reply-to email on those 4 accounts is to use the webmail interface, which is a major PITFA.
Does anyone have a clue as to what is going on? Anyone else experience similar problems? This has been going on for several weeks now. At first I thought it may be related to the new webmail interface, so I waiting for a while to see if the problem would go away (it hasn't.). I even tried logging to the support portal and changed the password on all my accounts to another password -- same problem.
Related Content
Closed
4
0
Closed
6
0
Closed
0
0
Closed
1
0
Closed
1
0
DannyS
Moderator
•
604 Messages
0
0
cward827
New Contributor
•
1 Message
I have a different problem......mine will not download my Email to Outlook. It acts like it is checking and then says it is done but, nothing has downloaded. I have to go to webmail to get it and that is a pain because I get error message a lot of the time.
0
0
sxmers
New Contributor
•
2 Messages
Thank you so much Danny!!! After countless attempts to update my settings exactly as listed on the website I read this thread to find many Cox customers also experiencing the same problem. I had even tried using a different app on my PC for mail, only to encounter the same problem of either not being able to send outgoing mail or the repeated asking for password which was rejected by the server. After reading your post above I changed my password (actually didn't change it, but deleted the field and typed in the same password). After @ 30 minutes I successfully sent an e-mail to my work e-mail address from my home PC and phone. It would be a great help to other Cox customers if this little tidbit of information were added in with the instructions for updating the settings for increased security. I don't believe I saw it there. Hopefully others will read your instructions and have the same success. Thank you again. You made my day.
0
0
ReneeG
Former Moderator
•
980 Messages
We're glad to hear that it's working! We will be sure to share this with Danny :-). Let us know if you have anymore trouble.
0
0
ReneeG
Former Moderator
•
980 Messages
Have you tried removing the account from Outlook and re-adding it? Can you provide us with the error message you're getting?
0
0
keg55
New Contributor
•
16 Messages
Unfortunately, none of the Cox communications (email or the link you provided) mentions changing the account's password after the server port changes.
One of my family members has been having issues with Windows XP and Outlook 2003 where her email SEND or RECEIVE keeps asking for her password. Then, after the Security Settings effective 1/25/18, she kept getting this prompt and an Internet Security yes/no prompt for the server that was being used (smtp.cox.net). Sometimes her email would send and receive and sometimes they didn't. I changed her password on her account (used the same password) and will see if this fixes her password prompt, Internet Security prompt and issues with Send/Receive.
Her email server settings are:
pop.cox.net - port 995 SSL enabled
smtp.cox.net - port 587 SSL enabled (tried 465 with SSL but kept getting errors)
0
0
Becky
Moderator
•
4.3K Messages
Sometimes resetting the password on cox.com and storing the new password in Outlook (or your email software of choice) will fix the issue with the user name and password pop-up box. It really depends on what is causing the problem. Also, there are instances when the password must be reset to something brand new; something that has not previously been used as a password.
0
0