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New Contributor
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Cancelling service
My contract is expiring and I am trying to cancel my service because Cox will not allow me to downgrade internet speed. I followed the online steps and keep coming back to the sales page, the online chat is no use. I eventually found an 800 number, 8002348963, but that continues to disconnect the 12 times I have tried to call in the last two days. Is there anything I can do prior to reporting to my state consumer agency? It appears my bill is going to double and I am unable to afford.
Thank you
Bruce
+4 more
Honored Contributor III
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If you have a Cox Solution Store near you, gather all your equipment and return it: cable box, remote, Internet modem, telephone modem. Get a receipt.
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bearone2
Contributor III
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just what do you think your state consumer agency will do to help??
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quixotictif
New Contributor
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1-844-227-3943 Try that number...it’s only good for regular business hours though. I have also lodged a complaint about how cancelling service is insanely hard
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