Canceling this is absurd

Around 6am my boyfriend and  I witnessed two cox vans working outside our house. At this time i also noticed out internet was down. We checked the website which confirmed there was an outage and it would be resolved around 8:30am. 5pm and still no internet. We did the automated checks remotely they ask for as well as basic trouble shooting. After being told by a customer service rep again on the phone there was no outage, when we physically saw outside work vehicles and saw on tbe site, they said it would cost $75 to send a technician out. So we went to the store and the rep also checked and said there was never any history of an outage. This is completely a LIE.   The site said and we should've screenshot it. We saw two cox vans servicing outside as well. I don't know what kind of operation is going on here where servuce tickets may or may not be trackced, closed or open or if miscommunication is rampant between service trucks and what they end up reporting but we know what we saw. Its 7pm no internet they gave us a new router still no connection.  And lucky them to not have any history of technicians out at 6am so there can be any indication that it may have been their issue that caused it. A $30 month protection plan for technicians to come out just tells me you know you offer poor service and customers in some bizarre world have to foot the bill.  We are canceling.