New Contributor
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2 Messages
Canceling internet
I’m thinking about canceling my internet service. I talked to customer support to see what i would have to return if i canceled. They said i would have to return everything, including the outside cable they installed connecting to the telephone wires (not sure what to call them) to the inside of my house to the router. A cox electrician installed that wire. I’m not touching it. But they said I’m supposed to return it. And they aren’t saying if they will send someone to disconnect it. What have you guys returned if you canceled the internet services?
LadyInWhite
New Contributor II
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6 Messages
That's ridiculous! If you return all that, then what is the next person going to use if they want Cox? I've never had to return outside wires and I've moved 3 times. Twice, they had to replace the wires, because they were just for cable TV, not for internet, so they had to install the internet wires. Once they had to upgrade the wires because the ones in the apartment were too old to work with the newer internet connections. Nobody ever told me I had to return wires. I returned my rented modem, and that was that. Never heard anything else about it.
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Darkatt
Honored Contributor
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1.9K Messages
The only thing you would need to return is the Cox owned equipment. If you are using a Cox Modem, it would need to be returned. As for telephone wires, there is no voltage to speak of that you should have to worry about, but they would stay in the wall.
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