Cable(s) hanging in yard for a few weeks.

A few weeks ago, a subcontracted Cox crew entered my yard (with permission) to replace/upgrade (?) a transmission line running through our neighborhood. (not a supply line to my home)

Since then, one wire remains drooped low, while another has remained at about waist level and lower.

I've tried chat a number of times. Even had a tech stop by to stare at it so he could 'report' what I have already reported a number of times.

Considering the extent of time that has now transpired. I would like to inquire once again if this issue might be addressed in the near future? Or should I just cut and dispose of the cable myself to remove the hazzard?

Thanks