Blink System Not Working with Cox Wireless Correctly- Latency Issue?

I installed a BLINK camera system and have been troubleshooting it ever since installation.  The latest email from blink states the following:

"Thank you for your response to the verification PIN that I sent to your email address that associated with the Blink account that's for security purposes.
Please be advised that as per checking here regarding your connections right here were " Unstable connection for both inside and outside " and Please be advise your connection was merged to "ASUS" which is merge into 5Ghz please tell to ISP as well to have them separate the connections should be have a 2.4 GHz and 5 Ghz should be separated.

Please call your Internet provider or "ISP" and they will check your " Latency" meaning "Network delay is a design and performance characteristic of a telecommunications network."

Apart from the broken English, I am somewhat confused as my router has Blink connected on 2.4Ghz. So, I don't understand the above email.  I've been trying to contact a human at Cox support for several days with no luck.  Anyone here have any ideas?