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Doesn’t seem like it would be to hard to email the customers within the effected area, a simple “hey your internet might go out as we are doing maintenance / upgrades in the area”. It gets very frustrating when you are doing something very important and bam the internet is out for the next 4-6 hours without any sort of notice.
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MichaelJ
Moderator
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Hi Wastedshifter,
Thank you for your feedback about outage notifications, We are always working to improve our customer's experience, Please feel free to use the Cox App for area status updates: https://www.cox.com/residential/learn/cox-app.html Thank you,
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