kilkenny's profile

New Contributor II

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9 Messages

Friday, May 19th, 2023

Closed

Asked for new ip, said my ip was bogon!

I am chatting with support. Asked for a new ip because I believe mine was being hacked. He said my ip address was 10.x.x.x. I looked it up and it's an unregistered ip address. Bogon they call it. Should I be concerned?

It wasn't the ip address that's displayed with whatsmyip. That one is normal.

Honored Contributor

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1.9K Messages

2 years ago

It's the IP address assigned to the modem, not the routable IP address assigned to the router for your devices to access the internet. 

Esteemed Contributor III

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3.5K Messages

Not only does the modem get assigned a 10.x.x.x IP for diagnostics but Cox(and other ISP) uses the 10.x.x.x space for routing too. AKA you will see it in a tracert.

As for how to get a new IP address, what model router do you have? If the router has something called MAC cloning you can change your WAN MAC and then reboot the modem for a new public IP. If you have a Cox Panoramic gateway you are out of luck I think. The only way to change the IP is to get a whole new gateway. 

New Contributor II

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9 Messages

I've got a netgear CM1000v2. Trying to find out how to do it there.

Honored Contributor

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1.9K Messages

The netgear isn't going to get a routable IP address, it's going to get an internal COX ip address starting with 10.

Esteemed Contributor III

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3.5K Messages

CM1000v2 is your modem. What model router do you have?

New Contributor II

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9 Messages

I have a Google Nest.

Honored Contributor III

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5.7K Messages

2 years ago

Reps can see a lot of things on their end.  This particular rep...or bot...didn't know what they were looking at.  Perhaps send an email to Cox.

New Contributor II

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9 Messages

2 years ago

Looking to get my NETGEAR CM1000v2 to issue me a new ip address. It's been the same for 2 years. Identity theft victim here.

Honored Contributor

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1.9K Messages

It's the ROUTER connected to the netgear that gets the WAN ip address. the Replace the router, or change the MAC ID of the router. 

New Contributor II

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9 Messages

You mean my Google Nest? That determines my public ip? I just installed that a year ago and my public ip didn't change. How do I do this on Nest?

Honored Contributor

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1.9K Messages

the T1 agent cannot give you a new IP address. The way to get a new IP is to change the mac ID of the equipment connected to the modem, or change the router connected to the modem. That, or remove the router from the modem and connect your computer direct for a couple of days, then when you reconnect the router back to the modem, your old address should have been assigned to someone else, meaning you will get a new IP address.

Esteemed Contributor III

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3.5K Messages

Doesn't look like it is possible with the Nest line. Sorry.

Esteemed Contributor III

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3.5K Messages

Isn't there a trick where you can deprovision someone's modem, locking it with a 172.x.x.x IP, then re-provision for a new IP address? I know it used to work before but that was when provisioning was local to the CMTS. Now it seems like a modem will work on any node, not just the one it is assigned to.

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