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swoop

New Contributor II

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Arris TG1682G Firmware update not delivered

Other cox customers have received update firmware for their Arris TG1682G based on searching the forums, some as many as 4 months ago. Customer support said every TG1682G is on the same version (lol), he sent me a "new signal" that would "clear the router cache". And so the router rebooted and still on the same ol firmware from feb2018. 

BOOTR: 4.2.0.45
SW_REV: 9.1.103BP
MODEL: TG1682G

Any idea when I will get the update? 

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Allan

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2.3K Messages

Hello. Typically we do push new firmware out to all modems. However, sometimes a modem may not accept or receive the firmware update. I have sent a signal to your modem to update the firmware at this time. Please let us know if you continue to have any issues with the internet service. Thanks. -Allan Cox Support Forums Moderator.

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