New Contributor
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2 Messages
Arris TG1682 & Panoramic Wifi Features Not Accessible
Hello!
I began my service with Cox a month ago. Quickly got set up and since then have been attempting to access the wifi.cox page, as well as the panoramic wifi app to access the parental controls. I get the same response from either: "Settings Currently Unavailable." After multiple refresh attempts, and a few unsuccessful phone and internet based support conversations, I am still at a loss.
I can access the modems settings page(http://192.168.0.1) and accessed the firmware and software versions hoping maybe I am stuck between updates or something.
Arris TG1682
Firmware Version:
9.1.103AACX2
Software Version:
11
Please someone, save me!
(The actual internet service is great, but I have no access to limit use to anyone)
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KevinM2
Former Moderator
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1.5K Messages
iOS version 11.0 or later
Android 6.0 or later
To confirm, you are able to access other features, with the exception of the Parental Controls? Or, are you having issues accessing all settings for the Panoramic WiFi? When accessing the wifi.cox.com web page, are other devices in the home also having issues accessing this page? If these issues persist, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
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bearone2
Contributor III
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1.5K Messages
i had top use the actual tv remote, settings/network & change from hardwired/ethernet to wireless.
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