Visitor
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2 Messages
Area Internet Outage Unresolved Will There Be Discounts on Next Bill for the Time Not Remedied? Highly Doubtful
There has been an internet outage in my area all day. Resolution time has repeatedly moved to the right from the a.m. to now 8:50 p.m. Having Cox cable and also requiring wi-fi, I could not work and will likely not be able to watch the World Series Game 6 tonight. I surely would like to see my bill discounted for the time the service is down. However, unfortunately, I realize that is fantasy.
LatitiaS
Moderator
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449 Messages
Hello rickyd632,
We understand the service is important to you and apologize for the troubles. We are always happy to review your account for compensation when the services are not working as intended. Feel free to email us at Cox.Help@cox.com with your account details. We are happy to help.
-Latitia
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gary085bac
Visitor
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2 Messages
We have been without service for 6 days. No sign of getting it back anytime soon. Customer Service said that they need to get permits from the City of Goodyear and that could take some time. What??? I find it hard to believe that the City does not give over the counter permits to fix a repair. My guess is that either they are lying about it being a repair, or they are just not prioritizing the problem. Either way, completely unacceptable. Time to look into the cheaper 5G options out there. So disappointing. I can’t work remotely, couldn’t watch the World Series and now no NFL. Very disappointed. Buyer beware!11
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marksteinmetz
Visitor
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1 Message
Prime time TV streaming is interrupted at my house nearly every other night. Our internet spped is fine, but Cox internet dependability is ridiculously poor in our neighborhood. I constantly check in with neighbors and our security guards and they loose service regularly, particularly in high demand times.
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darmijo78
Visitor
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2 Messages
I’ve been on hold for 30 mins to report my internet service being out and no response yet.
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