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rickyd632

Visitor

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2 Messages

Area Internet Outage Unresolved Will There Be Discounts on Next Bill for the Time Not Remedied? Highly Doubtful

There has been an internet outage in my area all day.  Resolution time has repeatedly moved to the right from the a.m. to now 8:50 p.m.  Having Cox cable and also requiring wi-fi, I could not work and will likely not be able to watch the World Series Game 6 tonight.  I surely would like to see my bill discounted for the time the service is down. However, unfortunately, I realize that is fantasy.

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LatitiaS

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Moderator

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517 Messages

Hello rickyd632,

We understand the service is important to you and apologize for the troubles.  We are always happy to review your account for compensation when the services are not working as intended.  Feel free to email us at Cox.Help@cox.com with your account details.  We are happy to help.  


-Latitia

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gary085bac

Visitor

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2 Messages

We have been without service for 6 days. No sign of getting it back anytime soon. Customer Service said that they need to get permits from the City of Goodyear and that could take some time. What??? I find it hard to believe that the City does not give over the counter permits to fix a repair. My guess is that either they are lying about it being a repair, or they are just not prioritizing the problem. Either way, completely unacceptable. Time to look into the cheaper 5G options out there. So disappointing. I can’t work remotely, couldn’t watch the World Series and now no NFL. Very disappointed. Buyer beware!11

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JuanC

Moderator

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139 Messages

Hello. I'm very sorry to hear that work has not been completed yet. Yes, unfortunately it can take up to 8 to 10 weeks for the city to process and approve permits. It depends on the workload that the city has. I can certainly check for you. Can you please provide your full name and complete street address?
-Juan

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gary085bac

Visitor

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2 Messages

We are still without service. There is no way that for an emergency repair that it would take 8-10 weeks to get a permit from the city. That might be true for new service to an area or new construction. Are you seriously suggesting that we wait 8-10+ weeks to get service back? This is integral to our livelihood. I hope the rest of your subscribers read this. This is beyond comprehension. If that is the best you got, good bye Cox!

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JuanC

Moderator

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139 Messages

Gary085bac, Please reach out to us through one of the methods I gave above. Please remove your post with your address and post or call us using the information I gave above. 

 

Cox Community Forum Moderator.
-Juan

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marksteinmetz

Visitor

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1 Message

Prime time TV streaming is interrupted at my house nearly every other night.  Our internet spped is fine, but Cox internet dependability is ridiculously poor in our neighborhood.  I constantly check in with neighbors and our security guards and they loose service regularly, particularly in high demand times.  

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JuanC

Moderator

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139 Messages

Hello. I'm so sorry to hear that you are having issues with your internet service. We'd love to help. Please reach out to us at either with live chat at https://www.cox.com/residential/contactus.html, through email cox.help@cox.com, social media platform (Facebook, X, etc) or by phone at

1 (800) 234-3993 so that we can assist you with your issue.


-Juan

 

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darmijo78

Visitor

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2 Messages

I’ve been on hold for 30 mins to report my internet service being out and no response yet. 

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JuanC

Moderator

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139 Messages

We replied above. I do apologize if you didn't see our reply. This is our community forum. It's used to share information with between you and other customers. If you need assistance we'd love to help. Please reach out to us at either with live chat at https://www.cox.com/residential/contactus.html, through email cox.help@cox.com, social media platform (Facebook, X, etc) or by phone at

1 (800) 234-3993 so that we can assist you with your issue.

 

Cox Community Forum Moderator
-Juan

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