New Contributor
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Are Cox tech trouble shooting at your home?
Hey All,
Over in Buckeye, AZ. Are Cox Tech visiting homes to troubleshoot and repair? I had a tech at my house before COVID and he said I have high spikes in engres in my Cox cables. The issue is either cables in the house or cables at the Cox box on the side of my home. Looking for some help.
ASimms97
New Contributor
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1 Message
Hi I just purchased a modem and internet service with Cox and I live in Goodyear. I was having trouble connecting to the internet. I was able to log in to the modem but it wasn’t working at all. The WiFi symbol would go intermittent and I ended up just giving up. Is this happening to you too?
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JonathanJ
Former Moderator
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1.9K Messages
Out of an abundance of caution and for everyone’s safety, we are exercising social distancing. The good news is that we’re still sending technicians to people’s homes. However, our technicians can’t go inside the house. They can check cabling and equipment outside your home. If you need new equipment, they can set it on your doorstep, and they can walk you through troubleshooting/installation while still outside your home. They’ll talk to you over the phone, FaceTime/video chat, or even through an open window at a safe distance. If you would like us to send a technician to your home please email your full name, address, and phone number to cox.help@cox.com.
Jonathan J
Cox Moderator
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