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New Contributor
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ACP customer with 100MB download and up to $30 per month
Here is the link for the news. https://www.whitehouse.gov/briefing-room/statements-releases/2022/05/09/fact-sheet-president-biden-and-vice-president-harris-reduce-high-speed-internet-costs-for-millions-of-americans/?fbclid=IwAR1Y4JPbe-WG0dCh-LWRl3cZYJf63Iao8ptXSgslv1oFdnziE4i_ltSQSs8
I know COX increased speed for two programs with 100MB download speed. However, not all ACP customers are qualified for those two programs. I just want to ask when COX will offer those ACP customers with 100MB download speed and up to $30 per month, who are not qualified other two programs and are qualified ACP. I asked on Facebook message. No reply was received in two weeks.
Please solve the problems
coxuser123
New Contributor
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I asked this question one month ago. I did not get the solution.
The government guideline requires all ISPs provide ACP customers with up to $30 per month with 100MB download speed. I did contact cox.help@cox.com. He/ she provided this link https://newsroom.cox.com/2022-03-16-Cox-Enhances-Broadband-Affordability-Program-with-Increased-Speeds-and-Expanded-Eligibility.
Not ALL ACP customers are qualified for ConnectAssist and Connect2Compete. In other words, we have more customers for ACP. Please provide the price and download speed for all ACP customers based on the white house guide line.
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BrianM
Moderator
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Brian
Cox Support Forum Moderator
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