New Contributor II
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14 Messages
Access to SMTP outgoing server while traveling WITHIN the US
I have my home PC with me on an extended stay at my son's home in Texas while I undergo cancer treatment. I depend on Outlook for email access and DO NOT want to use the cox webmail site.
I can send and receive emails via webmail, that's not the issue.
My outlook can not connect to smtp.cox.net and is being blocked because I'm connected to my son's home ISP (Frontier) rather than my home network.
This is very consistent with the problems well reported on this forum when traveling OUTSIDE the US but at last check, Texas was still part of the US.
I've spent over 8 hours on the phone with TIer 1 and Tier 2 support, had 3 service tickets submitted (and then marked Resolved without action of any kind).
As far as I can determine, Cox is the only ISP that blocks access to their outbound SMTP server when not on your home network. What's the point of having a laptop if you can't leave the house?
Bruce
Honored Contributor III
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5.7K Messages
3 years ago
Just a stab in the dark, perhaps Frontier doesn't allow your selected port.
www.cox.com/.../cox-email-server-settings.html
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pbsawin
Contributor
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58 Messages
3 years ago
Simple solution. Get a Gmail email address and forward your Cox email address to it. Then send/receive from the Gmail email address. Cox is weaseling its way out of the email business as evidenced by no email for new Cox customers and subbing out Cox email service to a 3rd party. Cox would rather you take your email elsewhere and it shows by the way they handle it.
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drichmond
New Contributor II
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14 Messages
3 years ago
FWIW my router can ping smtp.cox.net. Changing cox PW didn't help.
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drichmond
New Contributor II
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14 Messages
3 years ago
So it seems my home IP address fails a reverse DNS lookup which I assume means there's not a PTR record. I've contacted Frontier to see if they can do anything.
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