2Gbps slow speeds

My red port is being used by the uplink from the Fiber connection outside the house.  I do not have the coax plugged into it.  I bet you are right, only that port is for 2 Gb, but it would be really nice for Cox to tell us these things.  I'm going to attempt to spit off that connection and see if I can utilize the red port.  Thank you for the ideas!

It is correct that is the only port hat provides over 2GB. I hope this helps. 

Found the answer!  You are correct.  I found the user manual for my modem and indeed the ports that are not orange are 1000 Mb ports.  

Technicolor CGM4331 (cox.com)

Ethernet Ports - Ethernet ports 1, 2, 3, and 4 can connect to the 10/100/1000 Ethernet ports on your computer or other devices. It is recommended that devices be hardwired if possible.

Note: Ethernet port 4, marked with an orange line on the bottom right, is the 2.5 Gbps port, the preferred port for wired devices.

I am really annoyed with their support.  The first thing they should ask for folks that upgraded to 2 Gb to ask which port their output is plugged into.  

The problem is that my only 2.5 Gb port is taken up by the uplink from the house.  Can I convert this to Coax from a Cox tech and plug Coax into the modem and still get 2 Gb?  I am not about to buy another switch to make this work.  I tested with an unmanaged switch and could not get an IP address from the Cox modem since it was an unmanaged switch. 

Thanks for the response

Idk if this is what you're asking, but they do make an ethernet to coax converter. Maybe u can plug that on and plug it into the coax which opens up the 2.5 port? Adapter is like 25 bucks I think, so personally it would be worth a shot.

Yes, I discovered this with some troubleshooting.  Throughout my entire troubleshooting process, I never even thought about the port I was plugged into was not a 2.5 Gb port. 

Like I've stated earlier I cannot use port 4 due to it being the uplink port to the RJ45 port in the wall.  

If you have fiber, it would be beneficial to get your OWN router, instead of using the PW8. I use a RAXE300 Netgear router that has a 2.5gbps port and has 2 1gb ports that can aggregate to 2gb. 

Yes, for some reason I was under the impression that that I needed to get a different modem and router.  I didn't realize I could just get my own router and plug it in directly in from the wall.

Thanks, 

We found tge solution. Read through the comments. Tldr, only port 4 is 2Gbps

I'll try that, thank you!

Keep in mind that 2.5 Gb port is a WAN port.  If you Fiber, that port will be using by Cox.  My solution was purchasing a 3rd party router that had multiple 2.5 Gb ports.  Btw, this routher a very fast wifi 7 device and I am now getting 2.2 GB wired and 1.5 Gb wirelss (near the router) using wifi 7 MIMO.  The Wifi 6 devices still get 200 to 300 Mb, without any kind of repeater.  IT has much better range than the default Cox Router.