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New Contributor
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21 outages in the last 40 days
I recommend COX provide people that are in my area experiencing these outages and indepth update on what's going on. This started on Oct 20 and had gotten worse this past week. I didn't pay for my Internet to go down intermittently throughout the day and it is not going to get it reimbursed to me in any shape or form. I willing to bet there work going on to make some sort of cost savings that will ultimately affect users. I had not previously provided feedback but before I moved they were still charging me an extra $10 a month without informing me the plan I was on had reduced in price. Very unsatisfied.
LisaH
Moderator
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Hi evanjm2411. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
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aspriggs94
New Contributor II
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Service outages are specific to personal accounts? 🤔
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evanjm2411
New Contributor
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This is a technical issue. Users in my area are experiencing outages. Nothing wrong on my end. The system is broken and the problem is we aren't going to be compensated the hours our service was down.
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