YouTube problems

There are no throttles for Youtube or any other site, if you are seeing it with the computer where it is buffering with the site you can try updating the Flash plugins that the browser would use to stream video from the page. Otherwise if its only Youtube and other flash based pates are working, we would need to get trace information to see where it is slowing down or timing out on the connection. Is it only effecting Youtube or do you see problems from other video streaming sites as well?

I disagree with EdwardH. I have the premier package, and youtube is faster on my phone/ tether to computer with 3g. So either you are throttling, or I am hallucinating. Tell me again, why do I pay for something that only appears to be fast ?

I also disagree with Ed H.

He may not know it, and for some reason all employees throw out the tagline that "cox does not ever throttle," but they definitely do. I cannot watch any youtube videos without it continually stopping to buffer. No other streaming site, or download has any problems. I used to watch youtube videos flawlessly. Now it doesn't matter what browser, or what computer I use in my household it is unwatchable. And yes, of course I am up to date on flash plugins.

I have some other friends who are not affected, but then again they never got a letter about exceeding bandwidth like I did before I upgraded my service. Ironic how this issue started happening shortly after that.

So what can be done to stop your company from throttling us? $100 a month is ridiculous to be throttled. I will most likely be cancelling my service soon.

Alright, I'm just going to come right out and say this and if the PR honchos feel the need to yell at me later so be it.

The only one slowing down YouTube is Google. Google has terrible load-balancing. I suspect it's because they think their network is too big to fail. (I've heard more sinister explanations for why Google has allowed this problem to become more prevalent lately, but I'm not going to give them even semi-official credence.)

They're wrong, and their network is getting bogged down at random, but there's nothing any ISP can do about it. This problem is not isolated to Cox. There are reports on AT&T, Comcast, Time Warner, Verizon, and others, going back months.
My parents are on a different ISP, they speedtest at 50mbps+, and they've had this problem come and go at random. My 4G LTE phone speedtests at 10mbps+ and it has this problem come and go at random.
These users on Google's own support forums are not all on Cox.

This isn't even comparable to the issue we had a few months back with Blizzard where there was one bad router. This is Google's content serving system being randomly slow. We can't even theoretically "route around" this. People threatening to change ISPs may get lucky for a few days, then the gremlins at Google that decide which CDN server they get will change their minds and BAM, buffering comes back.

This is a Google problem. We can't fix it, so complaining to us can't help. Complaining to them probably won't either, but you're welcome to try.

Fair enough, so if I use another browser, are my chances better, or is that also irrelevant ?

Geo P said:
Fair enough, so if I use another browser, are my chances better, or is that also irrelevant ?

Again, these are not official fixes, as we can't take responsibility for this issue, but I'm passing on what I've found.