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New Contributor
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Xbox live Randomly disconnects me!!!
First of all i want to say your customer service is the worst mean while i am typing this i have been waiting for 30 min to talk to to fix my problem and dont forget have been transfered 3 times already i will be contacting FCC and BBB about this issue i have been having since i got installed,,,
Moving forward
Every time i log into my online acc i get to play my game and play 1 or 2 online games then get randomly disconnected from online, i have seen online that there has been issues like this before with other people, i am not happy with the service i need the fixed before i disconnect, i need help port forwarding , i need to be able to play without being kicked off i have the modem with the built in router so you guys are responsible for providing service that your not providing, non everything els does seem to be running normal except my xbox 360, i have chatted with ashley and other people and they reset my modem without letting me know, so they can avoid the remaining of the chat
my issue is i cannot stay logged into xbox live for more then 10 mins, called microsoft we troubleshooted and they recommended me to call you guys so lets begin my solution because i had enough of this. do i have to port forward? what do i have to do??!!
Tecknowhelp
Valued Contributor II
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What gateway do you have?
Is it a Xbox One or 360?
When you get disconnected from the Xbox, do you also lose the internet connection?
Did you set the gateway up or did Cox?
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Internet_Drops1
New Contributor
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Xbox 360 yes signs me out of Xbox live completely I have to restart the console itself , and Cox made my gateway now I don't lose the internet connection cause all the devices work while this is happening with my Xbox 360
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DerrickW
Valued Contributor
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