New Contributor
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13 Messages
Wired & WiFi out of whack
I am a new subscriber to COX and have the Ultimate package, upgraded from the N450 to a C6300BD Dual band modem, now my connection is something like dial up when wired directly to the modem. Prior to this it was easily over or maxing out above the 100 Mbps
If I switch over to the WiFi, I can get about 20 Mbps, sometimes more but is not consistent - upload speeds are almost non existant
I have checked with other PCs's in the house and it remains the same for all of them. Need help with this before I throw in the towel and seek service elsewhere as I depend on consistently high speed bandwidth
Many thanks,
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StephanieA
Former Moderator
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1.9K Messages
That modem is only suggested for our Premier Service. You will need a 16x4 channel modem or higher in order to get the faster Ultimate service. Here's a link with our approved modem list. Let us know if the issue continues once the modem is replaced.
http://www.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000
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Tecknowhelp
Valued Contributor II
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2.8K Messages
Isn't the C6300 a 16x4 gateway? What speed do you get wired to the gateway?
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chris_c21
Contributor III
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625 Messages
Actually looks like it's 24/8, wireless-AC1900 gateway...
http://www.netgear.com/service-providers/products/cable/gateways/C6300BD.aspx
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AllenP
Valued Contributor
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1.7K Messages
This is confusing ... looks like there may be 2 units with the same model number. If you look on Cox site, the C6399BD has a yellow front panel and is listed as 8x4. On the Netgear site, under features as linked by Chris, it shows 24x8 but looking at the Resources tab, the datasheet says 8x4. On the datasheet is also has a black panel with a "T" logo. Looks like the Netgear site references a model made for Australian telecom Telstra. Anyway, I would assume it's 8x4 since both the Cox site and Netgear datasheet list it as such.
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StephanieA
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Tecknowhelp
Valued Contributor II
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2.8K Messages
Could you explain this? The Netgear C6300BD as "24x8 DOCSIS 3.0 Modem".
The Netgear C6300 shows "Channel bonding for fast download and upload speeds - (16 x 4)"
So C6300BD is a 24x8 and the Netgear C6300 is a 16x4. Wouldn't that mean the BD has more channels? Is there something with the gateway itself that can't handle the speed? Because it appears the HFC side is enough for Ultimate.
I still think a separate modem and router is best for the power user. Better for troubleshooting, more control over firmware, more features (USB, WDS, MoCA, etc) that a gateway can't provide. But if you must use a gateway, I hear good things about the Arris TG2472. Im waiting for the SB6190 to drop in price come holidays.
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MetricLugNut
New Contributor
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13 Messages
It's about 10 Mbps, upload is barely registering.
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MetricLugNut
New Contributor
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When I upgraded the modem there was no choice for me to make, it basically listed the part and price.
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MetricLugNut
New Contributor
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13 Messages
That was my fault, left for work without taking my cell.
I will log into my account to see what the billing issue is.
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ColleenD
Moderator
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1.7K Messages
Hi, Everyone!
I've spoken with one of our DOCSIS Managers and he confirmed there are actually 3 versions of the C6300, (2 of them labeled C6300BD by Netgear.) The Australia version is 16x4, but ours is 8x4. I'd love to link you to documentation but as AllenP pointed out, the pdf's I found were full of contradictory typos.
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Tecknowhelp
Valued Contributor II
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2.8K Messages
I say if Netgear can't even get the datasheets right, stay FAR away from them. I still have nightmares when I had to beta test the CG3000D. Netgear routers are good, but their gateways are garbage IMO.
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