New Contributor
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4 Messages
Will I Ever See My Refund?
I have been a long-time customer and never had an issue until now.
Last May, I disconnected my cable service since I'm hardly home anyway and I just use Netflix. They NEVER informed me that I had to return my cable box so when the bill was due at the end of the month, they took $200+ through EasyPay. When I learned about it, I returned my cable box to the Cox store THAT VERY SAME DAY and was promised a refund.
What I got was an account credit. I called them again to ask for the refund back to my credit card. I don't want a credit and I pay my bills on time anyway (again, I was on EasyPay). The agent I spoke with said I'll see the refund in my bank account 3-5 business days processing time. This was first week of June.
Now we're in July and I've spoken with at least 4 customer service agents already – the refund is still nowhere to be found. They've kept the credit on my account and even took June's bill out of it. I called again on June 17 and the agent said that a check will be mailed to me on June 20. After this phone call, they took out the credit on my Cox account. I was just curious why they didn't just credit it back to the credit card they charged in the first place? I feel like that would've been easier for everyone involved.
It's now the 1st of July. I don't think the post office will take THIS long. I called again this morning. The agent Amber was borderline RUDE. She kept telling me they don't send refund checks, only store credits. So I guess all the previous agents were lying to me? Then she backtracks saying it will take 4-5 weeks processing time for the refund check so I should wait a couple more weeks. Again, the agent I spoke to before her said that the check had been mailed on June 20. At this point, I don't know who is telling the truth and who just saying things so I'd get off the phone.
Honestly, I just want my money back that Cox shouldn't have charged me to begin with. I think this has gone long enough. Anyone else have a similar experience? How did you guys resolve it?
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Health_Edge
Valued Contributor III
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4.2K Messages
::clears throat::
"The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com."
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jyn320
New Contributor
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4 Messages
::clears throat::
If you read the entire thing, it's asking other customers about their experiences and what they did to resolve issues like this.
I suggest you read before you reply or I guess in your case, copy and paste. Maybe you shouldn't post anything at all if you can't add anything constructive to the thread.
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Health_Edge
Valued Contributor III
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4.2K Messages
The key point was "allow customers to discuss technical topics". Not billing matters. I wasn't trying to be rude...but there are only like 4-5 non moderators that read posts other then their own(me being one of them). Even if this forum allowed discussion of billing concerns, however legitimate they are, you just wouldn't get the eyes on for it to be any good. You would probably be better off posting on DSLReports, since they have a much larger viewership.
But we will leave it up to the moderator to decide.
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ChrisL
Former Moderator
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7.1K Messages
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