alaboy's profile

New Contributor

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1 Message

Sunday, January 11th, 2015 9:01 AM

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wifi modem and connection of mobile devices

Here recently we can connect with the wii and xbox and playstation, but my ipad and mobile devices will not stay connected.  do i need to upgrade something?

Valued Contributor

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1.2K Messages

11 years ago

Hi alaboy,

It sounds like there is a signal issue with those devices.  How far away are you from the router are you?  You can try changing the channel on the router as well, that should help with the disconnects.  What type of router do you have?

New Contributor

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11 Messages

11 years ago

before even knowing whats going on your'e Probably going to be told to upgrade your modem, if it's newer fight it, too many issues with slowing down and connectivity lately only to turn around and request the customer upgrade their equipment. I got conned into a new gateway and the POS has the same issues I did before hand. and when you do call be prepared for the famous "everything is fine on our side" line that gets spewed out to pissed off customers daily.

What modem and router are you using? maybe you do need an upgrade but I'm betting on a connection issue from your houses drop or at the trunk/node.

Contributor II

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115 Messages

11 years ago

You might look in the router config and check the Channel Bandwidth settings if available. I had issues with my iPad 4 dropping its WiFi connection with my ASUS RT-N66R intermittently before I changed my router from the default Auto to 20 MHz. Its worth a try. As noted by the others it would help if you specified the exact modem/router or router you have...

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