WiFi loosing connection once a week. netgear, is cox causing?

"i heard cox sends out a weekly blast or signal out to its customers and that signal somehow interrupts modem / router and  connection WiFi to go bad once a week?"

Did you hear this from a person? Or a article? I highly doubt Cox would be intentionally causing problems. Problems = call volume = money. What your describing sounds more like a transmit error (T3) which is a fairly common symptom from signal problems. Think of them like cable signal potholes and can interrupt the connection between the modem and router. 

There was also something I heard about in Comcast that forces certain wireless gateways into open hotspots. Basically it lets anyone near you use your Wifi, but it doesn't count against your bandwidth. Has a lot of Comcast customers up in arms. I have not heard of Cox doing anything like it though. 

Thanks for reply..yes it sounds crazy...but maybe it's unintentional...I don't know . See, this 'guy' tells me this, and says I should put a netgear vpn firewall device on network, tried but unstable. I told 'guy' I had an ip address conflict, I still may. 'Guy' probably confused. I usually fix things myself. no more 'guy' ! He says my router is bad.. he's just nuts.

So basically this is whats up now: my log from netgear at time of loss:  SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol....

happened while I using 2 phones and my laptop which I'm sure causes the up conflict. I believe I've releasedvi thru router. 

I have up to 12 devices that use my network, phones, tablet, chromecast, two laptops, two towers, printer, Swann DVR.. my home and business on same network.  So maybe the VPN firewall device is good idea. As far as my big issues it's the range of WiFi , so I have a hawking range extender that carries it thru our properties.  I don't think it's the problem..  

oh  and at times of signal loss, I was in laptop and had to change the time to reflect Arizona. Then, my husbands cell which I didn't change, had moved an hour ahead.

Thinking this is the issue.. going to work on it todau I'll take any advice .  

zombiegirl, 

We'd not intentionally ever interrupt your service if we can avoid it so I don't think it's something Cox is doing, especially if you are noticing this happen regularly. I'm curious to know if the lights on your modem go out when the connection drops. 

The modem lights are on. 

I have the pc hooked to it green light. But the dvr and hawkings booster lan.ports are orange.

Had it going for a few moments then.down again..

desktop attached also ip address conflict message. Rebooted. Then.called Cox

 Tech said the netgear 3000 modem routers only work w phone line service installed too. 

So I Swapped back to a surfboard modem used before, and will add router...as soon as I can get the internet to work...I'm on phone now w Cox. my activation screen appears w correct equip...wont activate... Called Cox again.

The tech I'm with now says  netgear modem will too work without telephone....

so basically....I'm.tired of this and give up...shouldn't be this difficult..

I know enuf about this stuff to get pc's networked ...never  had so many issues.

omg...I'm on .hold for level 2 tech...disconnected...hung up on me..

 

 

Called cox. 

zombiegirl, 

I'm sorry to hear that you are having difficulty with phone support. Since you're seeing IP conflicts it sounds like there may be a configuration issue on your network somewhere. If you're using a Cox supplied gateway or router(Cox In-Home Wifi) static IPs are outside of our scope of support, so hopefully another of our forum members will chime in with suggestions for you.

Which modem do you have connected and activated right now? 

I removed the Cox supplied netgear 3000 router. Now I'm.using our old surfboard 5120 modem  and Cisco E1000 router.. 

problem now is that my hawkings range extender is just out of range to see the Cisco signal it is extending. I hate to move it because then I loose signal where I need it. 

I've got my modem and router in garage so as to give it less walls and barriers to go thru. We own three properties in a row. Two smal houses and in middle is a house that's gutted converted to a shop to work on cars. That's another barrier, lots of cars,  metal. 

Arths point I think I should invest in a new high range router. I do gave a dlink 655 router that may work... 

But are the routers made today much stronger? 

That or get a hi gain Antenna to put on my range extender. 

I'm even having trouble getting any WiFi into the back of house where router is at, an it's not that big. But conctrete mortar walls inside n out, but addition is drywall. 

any suggestions on a new router? 

Thx. 

There are a lot of ways you could go about doing that. Depends on how much you want to spend, how much time you want to invest, and what kind of performance your looking for. First, I would suggest upgrading the modem, since that's going to  be your first bottleneck. Not sure if you were renting the gateway or if you bought it, but if possible, I would suggest trading it in for a Motorola SB6141 or Cisco DPC3010.

As for the wireless problems, first can you explain more about the layout? Are the three houses 3 separate properties? And is the middle house a business or just for private use? Are they all wired for cable? Do they share the same electrical grid?

The more of the network you can make wired, the better. Repeaters half throughput and double your chances of signal interference. With high interference areas, its better to have a great number of smaller, less powerful access points (AP) wired together then 1-2 more powerful routers. The DIR-655 and the E1000 could be set up in AP mode to this end, but they would require some kind of backbone between them. This could be ethernet, powerline, or even MoCA, depending on how the houses are wired. 

Your use-case seems to be outside the normal consumer-grade equipment capabilities. There are several solutions in a case like this that can be attempted.

#1 - Run an ethernet cable between the three properties and set it up with 1 router @ at the main ingress (cable modem) and a wireless access point in each of the other buildings.

#2 - Bite the bullet and set up 2 or 3 modems (1 for each building) - that however increases the cost of your internet subscription (2x or 3x).

#3 - Consult with a networking contractor, have them give you a quote for setting it up.

#4 - Set up your own point-to-point links between the buildings.  Something similar to the setup in this guide: http://linustechtips.com/main/topic/108985-setting-up-a-ubiquiti-unifi-access-point-guide/

IMHO option 1 will be your cheapest option.  Outdoor rated cat6 isn't too expensive, just have to be careful where you put the holes in your walls, and make sure you insulate fully.  You'll probably need to fish the wire first, then cap it with connectors, so if you aren't comfortable with that, it might be an issue.

*fyi the netgear 3000 wifi gateway has many severe issues with stability and range.  You may want to invest in:
  * http://www.netgear.com/home/products/networking/cable-modems-routers/C6300.aspx
  * http://www.amazon.com/ARRIS-Motorola-Surfboard-SBG6782-AC-Packaging/dp/B00GJ7Y7MU

Either one of those are the top of the line currently available in wifi-gateways - but either way don't expect to have a range in excess of 150-200ft in clear line of sight.

For router only solutions here are the two top of the line wifi only routers that I would recommend:
  * http://www.netgear.com/home/products/networking/wifi-routers/R8000.aspx
  * http://store.linksys.com/Routers/Linksys-EA9200-AC3200-Tri-Band-Smart-Wi-Fi-Router_stcVVproductId162418777VVcatId551966VVviewprod.htm

I'd go with the r8000 myself, best antenna coverage of any consumer router out there.