New Contributor
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2 Messages
Why is my internet slow again?
I am not sure what is going on, as I do love cox internet. It is becoming more frequent that the internet is extremely slow. Right now the computers are taking forever to download games and the roku keeps stopping to load. This has been happening for a couple of weeks now and mostly in the evening. Why
Elkram
New Contributor
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1 Message
11 years ago
Baldy - I feel your pain. My internet in Florida is acting up too. I was lucky yesterday and actually was able to use the online chat and get a help ticket which I was supposed to have an answer within 24hrs. It's been over 30 with no reply and the online chat has been busy every time I check it. My download speed ranges from 0.25Mbps to around 5Mbps when I check it using the speedtest.net, but it's so sporadic I can't use Netflix at all and using internet is hit and miss. I'm feeling really ripped off that I'm paying for 50Mbps and getting an average of 2Mbps and Cox is not seeming to help too much at all. An update to their status would be great. Or if they could follow up with my trouble ticket.
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ChrisL
Former Moderator
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7.1K Messages
11 years ago
When I look at your connection from here no obvious problems stand out. Could you try some tests with both wired and wireless devices and share your results?
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ChrisL
Former Moderator
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7.1K Messages
11 years ago
Looking at your modem the signal levels are all horribly out of specification. Are there any cable splitters you could try bypassing to see if signal improves?
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Baldy
New Contributor
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2 Messages
11 years ago
I use wireless most of the time on everything, I did try jut the computer hardwired and it was the same problem, now for the next question, there was a splitter that was in stalled by Cox. I have removed the splitter and have not noticed anything different. I guess the test would be tonight as the evenings seem to be when I have this issue most of the time. The wife noted that we had neighbors move in and when the Cox van was outside, she THINKS that is about the time we started having these issues
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ChrisL
Former Moderator
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7.1K Messages
11 years ago
I would still suggest testing without the router. Testing without the router and testing wired to the router aren't necessarily the same thing and depending on what's causing the problem can yield different results. At the very least it eliminates a variable and give a better understanding to the nature of the problem.
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jayw
New Contributor
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17 Messages
11 years ago
Baldy it doesn't matter what you do it's going to ***. I've been going through the same thing for the past 2 weeks. Sad thing is all support is going to tell you is to "reboot modem, bypass router, blah blah blah".
Something has been f*cked up since the "double speed" came out.
Good luck getting help with customer support as it seems they all turned into idiots since this move.
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ColleenD
Moderator
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1.7K Messages
11 years ago
Support agents will follow normal troubleshooting steps to rule out any issues that would be easily fixed over the phone. I see you mentioned on your own thread that you had a tech out. If you continue to have connection issues please be sure to let us know right away so we can look into this further for you.
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Hacked_by_Cox
New Contributor III
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14 Messages
11 years ago
You're hacked and being ripped off.
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Health_Edge
Valued Contributor III
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4.2K Messages
11 years ago
This word you keep using...I do not think it means what you think it means.
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