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hoytville

New Contributor

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8 Messages

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whole house dvr getting error 2.1.2.9

When trying to play a recorded show or record a show on my two satellite receivers, I am getting the error 2.1.2.9.  I have powered off all three receivers with no luck  The main receiver seems to work fine.. This started a few days ago...ANy help would be appreciated.  The main receiver does show the other two receivers on the network.  They are just not talking I guess.

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Dina

Contributor III

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394 Messages

Hoyville, I need you to try rebooting the receivers all at one time. Unplug the power cord to all the receivers, wait for 10 seconds then plug in the Host receiver first. Once that is loading please move on to the other boxes and allow them all to complete the download before turning them back on. This should restore your network and remove the error codes. If this does not resolve, we will need to look at your home's levels further. 

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Demodave

New Contributor

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17 Messages

I recently had the same problem here in Vegas.  I called Cox and had them reset all of my boxes using the automated assistant.  That fixed it.

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ATPTourFan

New Contributor III

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114 Messages

No way would that permanently fix it. They just did a remote reset.

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hoytville

New Contributor

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8 Messages

That worked so far..Thanks  ..  any idea what caused it ??

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ChrisL

Former Moderator

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7.1K Messages

This fix can indeed be as permanent a solution to the problem as anything is permanent in life.  I suspect the boxes lost communication with each other.  In many cases a good old fashioned reset can correct this.

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ATPTourFan

New Contributor III

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114 Messages

Why, oh why can't the boxes DETECT a loss of MoCA whole-home connectivity and then re-negotiate their connection FOR US?

Power cycling boxes should NOT be required. It's highly disruptive and lazy programming.

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ChrisL

Former Moderator

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7.1K Messages

I'll be sure to pass your suggestion along.  One reason I can immediately think of that this would be an undesirable behavior however is it would disrupt otherwise viewable programming.  I think I'd be annoyed myself if my box decided to just keep rebooting itself because nothing was wrong with what I was watching but there was a MoCA problem that didn't impact what I was doing at the time.

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dxm58

New Contributor

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1 Message

Chris L, the suggestion by ATPTourFan was to "re-negotiate the connection", which should be able to be done without disrupting otherwise viewable programming.  With good programming, the box should not need to reboot itself (think Unix, Linux, or Apple MAC vs. Microsoft Windows PC...).

I am highly annoyed at all the bugs and glitches in the whole home DVR, and frankly am sick of rebooting boxes.  I have a precious 30 minutes in the morning to exercise, and when I hit a glitch, I spend 15 minutes re-booting and waiting... sad.

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